Site Reliability Engineer

About the Role

As a Site Reliability Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.

Job Responsibilities:

 Practice sustainable incident response/management and blameless post-mortems

 Monitor production environment stability and raise alarm where required.  Ability to read, understand and communicate technical information.

 Work cross-functionally with operation, product and engineering teams - Should be highly collaborative with the team, and other stakeholders. Stay up to date with internal processes and tools.

 Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.

 Coordinate with the Application Development Team to resolve issues on production.

 Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.

 Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner.

 Responding to emails and incident tickets, maintaining issue ownership.

 Technical hands-on troubleshooting, including parsing logs and following stack traces.

 Ability to express ideas in an organized, articulate and concise manner.

 Efficiently do multi-tasking where the job holder will have to handle multiple customer issues from various sources.

 Identifying and documenting technical problems, ensuring timely resolution.

 Prioritize workload, providing timely and accurate resolutions.

Competencies:

 Self-motivated, ability to do multitasking efficiently.

 Database queries execution experience in any of DB (MySQL,Postgres /Mongo)

 Basic Linux OS knowledge

 Hands-on experience on Shell/UNIX commands

 Experience in Monitoring tools like Grafana, Logging tool like ELK.

 Rest API working experience to execute curl, Analysing request and response, HTTP codes etc.

 Knowledge on Incidents and escalation practices.

 Ability to troubleshoot issues and able to handle different types of customer inquiries.

 Should have worked in incident management tools like service now

 Excellent written and oral communication skills