SL Initiative|Collection officer

Group Company: HDFC Bank Limited

Designation: SL Initiative-Collection officer

Position description: Collecting payments on overdue amount by informing customers of their debt and their various options for repayment.

Primary Responsibilities:

Visiting delinquent clients :- Visiting the delinquent clients mapped to him/ her and making further follow ups for payments on PTP dates.
Calling to clients on daily basis for reminder and follow ups
Depositing collected amount from clients in group accounts :-
Amount collected from clients should be deposited on daily basis and in case of any cash hold It should be timely communicated and approval should be taken.
Updating the collection mobile apps/ Registers :- Updating all cash and non-cash transactions/ visits in VYMO app of collection.
Maintaining collection registers like CDS register at branch (If required).
Timely takeover of newly allocated clients, Support Tools : - Taking over newly mapped clients from business within the time frame and making further follow up for recovery
Collection officers could use legal tools such as legal letter issuance and conducting Lok adalat camps.
This involves arranging meeting of legal vendors with customers at their place and facilitating customer to attend Lok adalat camps.
Additional Responsibilities:

Negotiate Payment Schedules : - Collection officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debit.
Productivity : - Monthly Target for Collection Officer is 1 lakh Recovery
Educational qualifications preferred

Category: Bachelor's Degree, Master's Degree
Academic score: 50% +
Required work experience

Industry: BFSI
Role: Fresher/Sales
Years of experience: 1 to 3
Required Competencies:

Good Team spirit
Inter personal skill
Time / Team Management
Good communication skill
Proactive & focused approach

Required Knowledge:

Work experience in the profile


Required Skills:

Graduate and above


Other:

Reporting Designation: Collection Manager – SLI
Reporting Department-Sub BU: SL Initiative Collection
Work Environment Details:

Specific requirements

Travel: Customer Visits
Vehicle: 2 wheeler preferred
Other details

Contract Types: PERMANENT