Soft Services Executive

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We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Soft Services Executive

Property and Asset Management

What this job involves

Leading daily property operations

Are you a seasoned facilities expert with solid leadership skills? Working with a team, you'll manage the daily client activities for the assigned property. Likewise, you will implement building procedures and performance measures—and ease the path for compliance with these. You'll be responsible for the complete soft services of the property in terms of housekeeping, landscaping, horticulture, pest control, help desk operations, client & vendors invoice, indenting of consumables, maintenance of consumption registers, training of soft services staff, co-ordination with the service partners, evaluation of vendors. You'll also boost on-site operations by promoting best practices and developing better processes. On top of these, you'll be at the helm of property safety by encouraging adherence to health and safety standards.

Getting the clients' thumbs up

Perform and coordinate audits to determine if housekeeping, horticulture, pest control, hospitality and other services are adequate and reviews subordinate team knowledge for adequacy. You must develop and establish strategic policies and objectives consistent with those of the organization to ensure efficient and safe operation. You must possess excellent knowledge of the subject like 5S, usage of housekeeping tools & tackles, MSDS, six sigma, chemical usage, safe work methods, planning, garbage management, market pricing, landscaping, fertilizers, pest control methodologies, complaint management, customer relationship, etc. Your input and ideas will be sought to help steer the team in directions that help make the facility more quality driven. You shall be responsible for overall upkeep of the property to high standards of operations, maintenance, and cleanliness. You'll spend a lot of time working with different kinds of people—that's why strong verbal and written communication skills are essential. Must have excellent people's skill. In addition to the above-mentioned duties and job functions, any other assignments given by Management

You'll be working frequently with clients—that's why you'll need to build strong relationships with them. You'll be expected to proactively make sure that the clients' expectations are always met. You'll also serve as the main point of contact for any facilities-related concerns.

Keeping an eye on contracts and the budget

Do you have a proven track record in finance management? In this role, you will take charge of the site's budget, accounting and financial operations. You'll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget.

Fostering teamwork and excellence

Teamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our people's growth and development through training and coaching sessions. You'll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, you'll ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Sound like you? To apply you need to be:

Adept at facilities management

You need to have a Degree in Housekeeping/ Hospitality, preferably MBA with minimum 3-4 years of work experience of facilities management in the past.

Excellent in communication & Articulation skills (English)- both written and spoken

Other qualifications that will earn you brownie points will include Proficient Knowledge in functional area of soft services, Adequate software exposure like MS office etc. and any other tertiary qualifications in hotel management

Highly analytical and engaging. The ideal candidate can effectively resolve complex issues through quantitative methods and holistic approaches. You'll also need to be a goal-oriented manager who is self-motivated and an expert in health and safety requirements, vendor management and property technical systems management. You'll spend a lot of time working with different kinds of people—that's why strong verbal and written communication skills are essential. Think you can ace this job? Apply now and let's discuss

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.