Software Engineer

In addition to application support, this role includes project management activities to support the portfolio such as: leading meetings, liaison with vendors, tracking team tickets & issues, maintaining application portfolio records, and monitoring of software licenses and usage metrics.

Responsibilities

Key Roles and Responsibilities of Position:
• Provide second level IT support to end users for applications used in manufacturing at Ford. These are commercial off the shelf applications primarily from Autodesk (i.e. AutoCAD, Inventor, Vault)
• Manage user requests for application access and installation
• Testing and certification of new engineering software applications
• Coordinate software packaging requests for automated installation and testing for Ford Software Store
• Coordinate application deployment, license management and technical issues related to engineering facility CAD applications
• Work on special projects such as CAD drawing data migration to new systems
• Ensure that the solution and application supporting new/existing IT documentation and related records are maintained for accuracy
• Manage work activities using Agile tools such as Rally software
• Lead global user group meetings with internal customers regarding application updates, versions, and support issues
• Work with the technology suppliers to escalate Ford issues and resolution
• Work collaboratively with people across the organization in a global environment
• Provide application support for database management (Autodesk Vault)
• Customization of Autodesk application user profiles, menus, shortcuts
• Create monthly dashboards of team metrics that includes the number of tickets and new application installation requests, and users not closing applications Understand and follow Ford processes / costs / and setup for application infrastructure & applications

Qualifications
BE, BTech, MTech