Software Engineer II-Workday HCM, Recruitment

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Software Engineer II- HR Tech (Workday HCM)

Job location – Bangalore

Shift timing-2:00pm to 11:00pm IST

About The Job

We're looking for creative thinkers who want to create a truly seamless banking experience on a global scale. Core to our HR transformation agenda is our HRIS Center of Excellence where we design, develop, and support key HR technologies for our global locations across three continents. We have an exciting opportunity in our Human Resource Information Systems Team and will be responsible for Application Support for Workday applications and mainly looking into Workday Functional.

The Ideal Candidate Will
• Hands on experience on Workday Core HCM, Compensation, Reporting, Security.
• Help resolve Workday functional related support issues for the customer efficiently and effectively.
• Manage customer expectations regarding estimated response times for issue resolution.
• Gather the required information necessary to best handle technical inquiries
• Resolving the issues through Service Now tool and email communication channels
• Meet SLAs like response and resolution times by provide quick response
• Extensively research and document customer technical issues
• Have good solution-oriented mindset and analytical skills
• Ownership in resolution, communicating with customers regularly regarding issue status
• Run monitoring reports for usage, performance, and/or availability

What You’ll Bring
• Overall, around 4 to 6 years of experience in HR Functional mainly in HCM and Security modules.
• Minimum of 3 years of experience in Workday Functional area
• Experience in Workday Core HCM/Security/Reporting modules and handling it independently
• Add on experience on in any of the following modules is preferred- Compensation, Recruiting
• Working on security related changes, critical report creations, HCM configuration changes
• Responsible for configuration, maintenance of the product
• Primarily support tickets and working on enhancement projects based on the requirements
• Proactively monitor the queue in Service Now and work for resolution
• Excellent written and verbal communication skills
• Experience in Agile, ITIL methodologies a plus
• Bachelor’s Degree
• Workday HCM functional modules are mandatory mainly HCM/Security/Reporting
• Familiarity with HCM support Framework is a must.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, ****** orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.