Software Support Engineer Leuven (BE)

Job description
We are looking for a Software Support Engineer who is passionate about technology and gets their drive from helping customers on technical issues.

It is a unique opportunity to work with a variety of international companies, to get involved in the growing market of mobile application security within a fast-paced global organization, alongside talented software engineers in the R&D department.

If this sounds like the right challenge for you, Guardsquare might be the place for you.



Responsibilities

Your primary responsibility is to act as the bridge between customers and developers to make support as smooth as possible. In order to do that, your role involves:

Providing assistance to our customers worldwide, helping them resolve technical issues they encounter regarding the use of our products.
Building documentation, especially on recurring issues, to mitigate the number of problems new customers may face in the future.
Working together with product management and R&D to improve our knowledge base, training material, and roadmap based on your interactions with the customer.
Your day-to-day tasks will include the following:

Liaising with customers through calls or on the web portal (our customers include individual developers and top brands in various industries).
Coordinating/managing incoming support requests, ensuring smooth support processes and accurate reporting.
Troubleshooting difficult customer issues (mostly user issues concerning product configurations).
Assisting our R&D engineers with their support cases.
Assisting in sprint retrospectives for product and support improvement.


Profile

We are looking for a person who is comfortable learning new things, likes to dig deep on technical matters, and is at ease collaborating closely with software engineers to help customers. The ideal candidate has the following skills:

Bachelor in Computer Science or relevant equivalent experience.
At least 2 years of experience in a similar software support-related position.
Experience with Linux, Windows, and Apple.
Good experience with software concepts.
Familiarity with Object Oriented Programming and debugging software.
Familiarity with iOS app development is a big plus.
Knowledge of information security is also a plus.
Excellent verbal and written communication skills in English.
Customer-oriented mindset.
Desire to learn and grow with the company.


What Guardsquare offers you

A full-time job with a competitive salary package.
You are provided with the tools & flexibility to develop yourself successfully.
An international environment where you will interact with motivated & open colleagues with different backgrounds.
A workplace where you can share and implement your ideas.
A hybrid work policy, which helps guarantee an excellent work-life balance.
At Guardsquare, we take pride in being a diverse and multicultural company with team members representing numerous nationalities. We value different perspectives and opinions throughout the business which has contributed to our being the market leader in mobile application security.

You will be part of a dynamic team that strives for excellence and focuses on continuous education and enhancement in skills. We encourage & empower our trusted colleagues to share their opinions, actively collaborate, and continue to learn and grow.