Solution Analyst, Collaboration Tech

The mandate of Information Technology Services is to created business value by providing innovative and strategic technology solutions for the business operations of the City of Ottawa.
You develop and deliver technology solutions and provide ITS technical support and subject matter expertise to assigned client groups across the City in Collaboration technologies.

Working as part of a team, you will:
Provide virtual and hybrid conferencing support using platforms such as Microsoft Teams and Zoom
Provide information and recommendations to clients on boardroom options for both Audio / Video and hybrid work
Provide technical support for boardroom Audio / Video equipment, MS Teams, MS Teams Room Systems, Cisco Video Conferencing, and other collaboration tools
Support the design and installation of collaboration solutions
Work with colleagues, clients, and contractors to implement projects
Write solution and technical requirements documentation
EDUCATION AND EXPERIENCE
Completion of 3 year university degree in Computer Science, Information Technology or related field
Minimum of 3 years of related experience with specific experience in the relevant technical competency area including software/application development and integration
KNOWLEDGE
Knowledge of technical competency area and applicable software/related tools
Understanding of and experience with Agile methodologies
Experience utilizing DevOps methodologies and associated tools
Experience building QA test strategies and using automated tools/techniques
Understanding of business relationship management
IT Service Management principles and standards
IT security principles and standards
General knowledge of City programs/services, operations and business processes
Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
Research and data analysis
Business and technical requirement gathering, analysis and verification
Strong communication skills, including the ability to write and verbally present information
Technical writing skills to create/maintain solution documentation for internal and external users, with attention to detail, clarity, accuracy, completeness, usability and style
Collaborate and work effectively with client groups and end users
Work both independently and as member of a project team
Operate effectively in a changing work environment with competing priorities and deadlines
WHAT YOU NEED TO KNOW
Language Requirement: English oral, reading, writing
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, ****** orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.