Spa Host

Job description
Spa Host – art’otel Hoxton

We have an amazing opportunity for a passionate Spa Host to join our Opening Team here at art'otel Hoxton!

Who we are: We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life. You'll be part of our newest art’otel to hit the scene, with 26-floors, 357 rooms, a dazzling skyline, ample gallery space, events spaces, an auditorium, lounge, top floor gym and two destination restaurants as well as a brand-new Spa opening!

Closest station: Old Street or Liverpool Street

As our Spa Host, you’ll get…
• Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• Two free meals per day
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

As a master of your craft, you will…
• Greet all our guests warmly when they arrive, giving them a friendly, professional welcome.
• Take care of guest check-in and check-out processes efficiently, as well as handling bookings, payments and cancellations.
• Confidently give guests tours of the spa facilities and explain the services and treatments available.
• Answer our phones and respond to emails and online enquiries quickly and courteously.
• Schedule appointments and manage the spa booking system to make sure scheduling is efficient and manageable, and our guests are happy well cared for.
• Address and resolve guest concerns or issues quickly and brilliantly, escalating to management when necessary.

What We're Looking For…
• Flexibility, for you to be available where needed which can include weekends
• Tidy and organised, keeping our reception area looking perfect, and making sure all front-of-house materials and supplies are well-stocked.
• Ready to pitch in and help with preparing treatment rooms, making sure they’re clean, well-presented and ready for appointments.
• Knowledgeable about everything we do, so you’re ready to promote and upsell spa services and products to enhance each guest’s experience.
• Up to date and following all spa policies and procedures, including those related to health and safety
• A team player, happy to collaborate with spa therapists and other team members to make sure our service runs smoothly and we deliver a great guest experience every time.

If you share passion for art, culture, and hospitality, art’otel is where people’s talents will feel at home.

be bold. be creative. be original.