Spa Manager|Spa Supervisor|Guest Relations Executive

We are looking for professional & dedicated candidates with experience working with Sales,Retail Sales,Wellness, or Spa & Salon oriented backgrounds.

Responsibilities and Duties :

Manage day-to-day spa operations.
Coordinate with guests & inviting in Spa.
Motivate the team for top performance.
Ability to work under pressure, sales oriented.
Selling packages & memberships and generating maximized spa revenue.
Plan sales & Marketing activity for revenue improvement.
Upselling Services and explaining the benefits of the treatments.
Responsible for quality & Hygiene Standard.
Scheduling appointments, getting customer feedback & ensuring professional and good services.
Initiating bulk sales with corporate, Mice, and Wedding Guests around.
Maintaining relationships with customers.
Adherence to SOP.
Manage spa front desk operation which includes staff scheduling, training, inventory etc.
Resolve all guest/member complaints, to ensure guest satisfaction.
Provide information and assistance to all staff and guests.
Perform openings and or closing procedures as necessary.
Lead the therapists and aestheticians in all issues relating to guest satisfaction, safety, sanitation, and spa profit maximization.
Conduct employee evaluations and timely feedback by maintaining open communication with team members.
Assist with administration duties such as attendance, scheduling, forecasting, stock taking, and orders.
Assist with marketing and publicity opportunities.
Maintain effective relations with all departments at the hotel.
Ensure all certificates/licenses/equipment are current and maintained.
Manage training and delivery of team members.
Maintain industry knowledge and understanding.
Comply with all standard operating procedures and policies of Heaven Holistic Spa
Perform all other related duties assigned by the Management.
Ensure Guest, team and personal health and safety are maintained at all times, reporting any concerns in a timely manner.
Key Performance Indicators:

Revenue: 50%
Customer service & Retention: 30%
Adherence to Sop: 20%
Job Types: Full-time, Regular / Permanent

Salary: Up to ₹30,000.00 per month

Benefits:

Food provided
Schedule:

Day shift
Flexible shift