Spa Receptionist Jobs in Ann Group OF Companies | Kochi| Kerala| India

Job Requirements

Job Title: Spa Receptionist - Ann Group OF Companies - Kochi, Kerala, India

Location: Kochi, Kerala, India

Salary: ₹15,000 - ₹20,000 per month

Qualification: High School Diploma or equivalent; Diploma in Hospitality or related field is a plus

Work Experience: 1 - 2 years experience in a customer service or receptionist role, preferably in a spa or wellness setting

Job Description:

Ann Group OF Companies is seeking a friendly and professional Spa Receptionist to join our team in Kochi, Kerala. As a Spa Receptionist, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a welcoming and relaxing environment. Your primary role will be to manage the front desk, handle appointments, and assist with various administrative tasks. The ideal candidate will have excellent communication skills, a positive attitude, and previous experience in a similar role.

Responsibilities:
• Greet clients warmly and ensure a positive first impression at Ann Group OF Companies’ spa.
• Manage appointment scheduling, including booking, rescheduling, and canceling appointments.
• Handle client inquiries and provide information about spa services, packages, and promotions.
• Process payments and handle cash or credit transactions accurately.
• Maintain a clean and organized reception area to create a welcoming environment.
• Assist with client check-ins and check-outs efficiently.
• Coordinate with spa staff to ensure smooth and timely service delivery.
• Manage phone calls, emails, and other communication channels professionally.
• Handle client complaints or concerns with empathy and resolve issues effectively.
• Keep up to date with spa services and promotions to provide accurate information to clients.

Requirements:
• High School Diploma or equivalent; Diploma in Hospitality or related field preferred.
• 1 - 2 years of experience in a customer service or receptionist role, preferably in a spa or wellness setting.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work efficiently under pressure.
• Strong organizational skills with attention to detail.
• Proficiency in using office equipment and software.
• Positive attitude and professional appearance.
• Ability to work flexible hours, including weekends and holidays if needed.

Benefits:
• Competitive salary ranging from ₹15,000 to ₹20,000 per month.
• Health and wellness benefits including medical insurance at Ann Group OF Companies.
• Opportunities for career advancement and skill development.
• Supportive work environment with a focus on employee well-being.
• Discounts on spa services and products.

Join Ann Group OF Companies and become a key part of our spa team in Kochi. Apply now to start your career as a Spa Receptionist and contribute to providing an exceptional experience for our clients.