Spanish Bilingual Outbound CSRs – Project-Based | Philippines

Step


[Hiring] CRM & Lifecycle Marketing Manager @Step
Step • via Remotive
5 days ago
Full–time
No Degree Mentioned
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Job description
Apr 17, 2025 - Step is hiring a remote CRM & Lifecycle Marketing Manager. ???? Salary: competitive salary based on experience. ????Location: USA.

Gen Z is the generation of the side hustle. ???????? They’re creators. ????‍???? They’re freelancers. ????‍???? They’re investors. ????‍???? And they’re not afraid to take on challenges, especially when it comes to their finances - and we’re here for it.

Step is a next-generation financial services company building a better banking experience to help teens and young adults achieve financial independence and knowledge at an earlier age. We’re on a mission to improve the financial future of the next generation by empowering teens to start their financial journey today. Step is a well-funded Series C company that has raised more than $175M, focused on disrupting the banking industry through a differentiated mobile-first consumer experience.

People love our product. We eclipsed over 5.5M million customers, and if you’re looking to join a fast-growing company with a strong mission and vision that puts people first, we want to meet you!

The Role

As Step’s CRM & LIfecycle Marketing Manager, you will be a founding team member and own the customer journey, helping build and grow new engagement touchpoints to set the next generation up for financial success. Starting day one, you’ll immerse yourself in all things Gen Z and their journey through our product. You’ll partner with our Product Marketing, Content and Performance Marketing teams to brainstorm and build new lifecycle journeys to empower teens to take on their financial independence.

As you build out Step’s CRM platform and lifecycle touchpoints, you’ll analyze and dive deep into the data. You’ll identify new opportunities to experiment and optimize the customer experience. You’ll dig into new trends in the customer journey and help inform product decisions and creative direction. You’ll support product launches and brand campaigns, to educate and empower teens on their financial journey.

Responsibilities
• Develop a best-in-class lifecycle and CRM strategy to personalize tactics across channels and audience segments
• Own the day-to-day execution of email, in-app and push campaigns including writing, building, scheduling, testing and reporting
• Identify new CRM trends, implement best practices and build processes to enable continuous experimentation and iteration
• Leverage consumer insights and analyses to develop new hypotheses and experiments
• Understand our target audience, build out segmentation and identify new opportunities for improvement in the customer journey
• Manage external CRM agency partners
• Be a voracious consumer of Gen Z culture and highlight trends that can help inform new and creative marketing and product ideas

About You
• 3-5 years of experience in consumer (B2C) lifecycle and CRM marketing, preferably with a mobile app, technology, or start-up experience
• Analytical and experimental mindset can use and leverage data and insights to brainstorm ideas, make decisions and drive growth
• Experience with marketing automation tools such as Braze
• Excited about building things from the ground up and implementing programs from start-to-finish
• Curiosity and hunger for solving difficult problems
• Thrives in a self-starter fast-paced environment, able to work autonomously
• Team-oriented mindset and the ability to work with a wide range of individuals
• Experience with HTML preferred, but not necessary

Working at Step
• Competitive salary based on experience, with full medical and dental benefits ????
• High potential for growth ????
• Stock in an early-stage startup ????
• Flexible WFH and vacation policy ????
• Paid parental Leave ????
• Employee referral program ????‍♀️????
• 401K plan ????????
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Peak Support


Spanish Bilingual Outbound CSRs – Project-Based | Philippines
Peak Support • Cambridge, MA, United States • via LinkedIn
Full–time
No Degree Mentioned
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Job highlights
Identified by Google from the original job post
Qualifications
This role is ideal for someone who thrives in a fast-paced environment, excels in communication, and is motivated to meet and exceed targets
Amenable to a project-based employment opportunity
Proven experience in high-volume outbound calling, telemarketing, or sales
Exceptional verbal communication and listening skills
Strong ability to handle rejection while maintaining a positive and professional demeanor
Proficiency in CRM systems and call-tracking software
Self-motivated with the ability to work independently and as part of a team
Strong organizational skills and attention to detail
Ability to adapt to various customer profiles and adjust communication styles accordingly
Benefits
Peak Support and our Work-from-Home PLUS model
Responsibilities
We are seeking a dedicated and results-oriented Bilingual Customer Service Representatives to join our team
The successful candidates will have extensive experience in managing large volumes of outbound calls, engaging effectively with prospects, and driving successful outcomes
Make a high volume of outbound calls daily to prospective customers or clients
Engage with prospects to introduce products, services, or campaigns effectively
Handle objections and provide clear, compelling responses to generate interest and secure engagement
Accurately document call outcomes, updates, and follow-ups in the CRM system
Achieve or exceed daily, weekly, and monthly call and performance quotas
Build rapport with prospects and clients to maintain a positive company image
Collaborate with team members and managers to refine call strategies and improve effectiveness
Continuously update knowledge of company products, services, and target audience
Manage time efficiently to maintain consistent productivity throughout shifts
Job description
Description

Peak Support is seeking Bilingual Customer Service Representatives for a high-volume outbound project to join our team in the Philippines.

Position Overview

We are seeking a dedicated and results-oriented Bilingual Customer Service Representatives to join our team. The successful candidates will have extensive experience in managing large volumes of outbound calls, engaging effectively with prospects, and driving successful outcomes. This role is ideal for someone who thrives in a fast-paced environment, excels in communication, and is motivated to meet and exceed targets.

Key Responsibilities
• Make a high volume of outbound calls daily to prospective customers or clients.
• Engage with prospects to introduce products, services, or campaigns effectively.
• Handle objections and provide clear, compelling responses to generate interest and secure engagement.
• Accurately document call outcomes, updates, and follow-ups in the CRM system.
• Achieve or exceed daily, weekly, and monthly call and performance quotas.
• Build rapport with prospects and clients to maintain a positive company image.
• Collaborate with team members and managers to refine call strategies and improve effectiveness.
• Continuously update knowledge of company products, services, and target audience.
• Manage time efficiently to maintain consistent productivity throughout shifts.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Requirements

Qualifications:
• Amenable to a project-based employment opportunity.
• Proven experience in high-volume outbound calling, telemarketing, or sales.
• Exceptional verbal communication and listening skills.
• Strong ability to handle rejection while maintaining a positive and professional demeanor.
• Proficiency in CRM systems and call-tracking software.
• Self-motivated with the ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to adapt to various customer profiles and adjust communication styles accordingly.

Preferred Qualifications
• Previous experience in sales, lead generation, or customer service roles.
• Familiarity with scripts and techniques for high-volume calling.
• Knowledge of the industry related to the company’s products or services.