Special Events Coordinator

Job highlights
Identified by Google from the original job post
Qualifications
High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required
Benefits
The salary range for this position is $57,330 to $77,075 annually
This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Responsibilities
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
This position primarily handles events of average complexity
Ensures their property events have a seamless turnover from sales to service back to sales
Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
Managing Event Logistics and Operations
Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Adheres to all standards, policies, and procedures
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Manages group room blocks and meeting space for average to large-sized assigned groups
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions
Uses his/her judgment to integrate current trends in event management and event design
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
Participates in customer site inspections and assists with the sales process as necessary
Performs other duties as assigned to meet business needs
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience
Ensuring and Providing Exceptional Customer Service
Delivers excellent customer service throughout the customer experience and encourages the same from other employees
Empowers employees to provide excellent customer service
Sets a positive example for guest relations
Coordinates and communicates event details both verbally and in writing to the customer and property operations
Makes presence known to customer at all times during this process
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
Follows up with customer post-event
Responds to and handles guest problems and complaints
Uses personal judgment and expertise to enhance the customer experience
Stays available to solve problems and/or suggest alternatives to previous arrangements
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Interacts with guests to obtain feedback on product quality and service levels
Ensures hourly employees understand expectations and parameters for event activities
Leading Event Management Teams
Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback
Leads formal pre-event and post-event meetings for average to large-sized assigned groups
Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc)
Supporting and Coordinating with the Sales and Marketing Function
Assists in the sales process and revenue forecasting for customer groups
Up-sells products and services throughout the event process
Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups
Conducting Human Resources Activities
Reviews comment cards and guest satisfaction results with employees
Observes service behaviors of employees and provides feedback to individuals and/or managers
Assists in the development and implementation of corrective action plans
Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution
Works with the property staff and customers to address operational challenges associated with his/her group
Performs other duties as assigned to meet business needs
Job description
JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

• Adheres to all standards, policies, and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Manages group room blocks and meeting space for average to large-sized assigned groups.

• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and event design.

• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

• Participates in customer site inspections and assists with the sales process as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

The salary range for this position is $57,330 to $77,075 annually. This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1+37. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
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Madeira School


Special Events Coordinator
Madeira School • McLean, VA, United States • via Indeed
17 hours ago
Full–time
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Job highlights
Identified by Google from the original job post
Qualifications
Minimum Requirements: Two years of college (or equivalent experience) is required
Strong organizational skills required
CPR Certification
Strong organizational skills
Experience in events management
Ability to train and manage staff effectively
Background in coordinating special events
Relevant educational background, preferably a university degree
Benefits
8 hour shift
Monday to Friday
Responsibilities
The Special Events Coordinator is responsible for the facilitation of Camp Greenway’s special events
This position works with all camp staff to organize and carry out weekly special events
Additionally, the Special Events Coordinator will help organize and maintain equipment, supplies, inventory, food, paperwork, and facilities for multiple Camp Greenway events and daily Madeira Camps operation
Commitment: This is a seasonal, summer position
We prioritize individuals available for all 8 weeks of camp and 7 days of staff training
This position is exempt and may work more than 40 hours a week
Reports To: Assistant Camp Director, Camp Director
Assists in the coordination of pre-season camp set up and post-season camp clean up
Planes and facilitates weekly camp special events
Cleans up all special events
Assists in morning drop off and afternoon pick up
Transports necessary equipment out to program areas; brings supplies indoors at the close of the day
Organizes daily snack distribution; ensures all camper groups receive snacks
Plans and facilitates daily All-Camp Time
Innovates special events to ensure active engagement from all participants
Completes First Aid and CPR training as part of Madeira Camps training
Attends all staff training, morning meetings, leadership meetings, and clean up dates
Abides by the policies and procedures of the Madeira School as outlined in the staff handbook
Performs other duties as assigned
Job description
Summary:

The Special Events Coordinator is responsible for the facilitation of Camp Greenway’s special events. This position works with all camp staff to organize and carry out weekly special events. Additionally, the Special Events Coordinator will help organize and maintain equipment, supplies, inventory, food, paperwork, and facilities for multiple Camp Greenway events and daily Madeira Camps operation.

Commitment: This is a seasonal, summer position. We prioritize individuals available for all 8 weeks of camp and 7 days of staff training.

Minimum Requirements: Two years of college (or equivalent experience) is required. Event management experience preferred. Strong organizational skills required. This position is exempt and may work more than 40 hours a week.

Reports To: Assistant Camp Director, Camp Director

Specific Responsibilities:
• Assists in the coordination of pre-season camp set up and post-season camp clean up.
• Planes and facilitates weekly camp special events.
• Cleans up all special events.
• Assists in morning drop off and afternoon pick up.
• Transports necessary equipment out to program areas; brings supplies indoors at the close of the day.
• Organizes daily snack distribution; ensures all camper groups receive snacks. • Plans and facilitates daily All-Camp Time.
• Innovates special events to ensure active engagement from all participants.

Other Duties:
• Completes First Aid and CPR training as part of Madeira Camps training.
• Attends all staff training, morning meetings, leadership meetings, and clean up dates.
• Abides by the policies and procedures of the Madeira School as outlined in the staff handbook.
• Performs other duties as assigned.

Please apply at: https://summeratmadeira.campbrainstaff.com/

Qualifications
• CPR Certification
• Strong organizational skills
• Experience in events management
• Ability to train and manage staff effectively
• Background in coordinating special events
• Relevant educational background, preferably a university degree

Job Types: Full-time, Temporary

Schedule:
• 8 hour shift
• Monday to Friday

Work Location: In person