Specialised Services Customer Expert I

Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Specialized Services Customer Expert I
About Us
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than +7% of the total workforce.
Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matters
Inclusive - Everyone is Included and everyone wins
About the job
As a Bilingual HR support representative you will use your skills and experience to handle simple to complex HR queries, on calls, email and HR ticketing system to answer and support employee queries about the HR policies and processes. You will act as a liaison between the HR office and employees and provide highly customer centric service to the employees reaching out for support or queries.
Compensation: Hourly Wage of $22.50 with an additional $2 language premium
Key Responsibilities:
Serve as a knowledgeable resource for employees, providing support via phone, email, or ticketing system.
Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy and confidentiality.
Leverage your expertise in Workday HCM and ServiceNow case management tools to manage employee support cases effectively.
Utilize critical thinking to analyze and resolve moderately complex and sensitive issues.
Ensure compliance with company policies and procedures while assisting employees.
Minimum Skills & Qualifications:
Experience:
Minimum of 3 years experience in employee support with a solid understanding of company policies, benefits, payroll, and HRIS.
OR a minimum of 4 years’ experience in customer service support with basic knowledge of Human Resources.
Academic background in HR Management, HRIS or similar courses is preferred
Technical Skills:
Proficiency in Workday HCM module or other HRIS systems is required.
Familiarity with ServiceNow case management tools is strongly preferred.
Communication Skills:
Exceptional written and verbal communication skills in English & French (or other requested languages) at an advanced professional level (CEFR - C1 or higher).
Critical Thinking & Problem Solving:
Strong ability to research, explore, and listen actively to resolve inquiries efficiently.
Other:
General knowledge of employee pay, time away, leave, and benefits is a plus.
Typing speed of >50 WPM.
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 4 weeks training, 2 weeks leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Schedule
Fixed schedule Monday to Friday, + hrs shift between 10 AM to 7PM.
Location
Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
Remote setup, 3 weeks of fully paid training
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions, or need an accommodation for any disability during this application please call 877 877 3+44 or contact us
here