Sprs Solutions Private Limited

Group Company: HDFC Bank Limited
Designation: Virtual Relationship Banking-COP Officer
Position description: Ensuring that customers get world-class services and their needs are understood and
met through financial products that the Bank has to offer.
Primary Responsibilities:
• Customer Engagement: Continuous engagement with the portfolio customers mapped as per the
contact policy, with accurate & complete capture of interaction details.
• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and pro-actively assessing customer needs.
• Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the
respective VRM
• Sales: Right cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Acquiring & grouping of all related IDs of the Primary ID.
• Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
• Ensure Staff are trained on product knowledge and requisite certifications.
• Income to be generated at a customer level.
• Interaction Quality: Achieve Quality benchmarks defined from time to time.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship
management.
• Audit and Service Quality Ensure all laid down system and process are followed as stipulated by
Audit and Senior Management
• Ensure accurate and timely submission of financial transactions & requests.
• Adherence to set processes of updating customer interactions in CRM next.
• MIS – Reporting: Ensure timely submission of Customer base review / reports as requested by
Central Team / Senior Management.

More about this Phone Banking Officer job

Sprs Solutions Private Limited is aggressively hiring for the job profile of Phone Banking Officer for 10 open positions at Mumbai in Andheri East locality. Kindly go through the FAQs below to get all answers related to the given job.

1. How much salary can I expect?

Ans. You can expect a minimum salary of 15,000 INR and can go up to 33,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for this job?

Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

3. Is there any specific skill required for this job?

Ans. The candidate should have Good English skills and sound communication skills for this job.

4. Who can apply for this job?

Ans. Both Male and Female candidates can apply for this job.

5. Is it a work from home job?

Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

6. Are there any charges or deposits required while applying for the role or while joining?

Ans. No work-related deposit needs to be made during your employment with the company.

7. How can I apply for this job?

Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

8. What is the last date to apply?

Ans. The last date to apply for this job is 07-Apr-2024.

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