Sr| Customer Service Executive
- Category: MIS Executive
- Location: Hyderabad, Telangana
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 20K to 34K
- Published on: 2025/09/21
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
Job Type: Full-time
Salary: ₹13,000.00 - ₹16,000.00 per month
Schedule:
• Rotational shift
Ability to commute/relocate:
• hyderbad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:
• International voice process: 1 year (Required)
Speak with the employer
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