Sr| Director| Federal Managed and Advanced Services | Remote| USA

An organisation is searching for a Director, Federal Managed, please see some of their job details below.
• Lead the delivery of services to assigned client(s) in a cost-effective and efficient manner
• Drive demand generation across the full portfolio including sales enablement support
• Achieve financial targets for assigned projects
• Share appropriate knowledge and expertise with colleagues and clients
• Provide thought leadership internally and externally by writing blog posts, articles, white papers or hosting webinars
• Lead the development and execution of strategic plans for managed services within federally compliant environments. Provide visionary leadership to ensure alignment with federal regulations and organizational goals.
• Responsible for the performance of all teams within the MAS portfolio
• Ensure all managed services adhere to federal compliance standards and regulations, including CMMC, FISMA, FedRAMP, and NIST. Implement and monitor risk management practices to safeguard sensitive data.
• Support the transition of clients requiring federally compliant environments where necessary and enable the MAS to take on commercial clients
• Design, build, and launch managed services solutions tailored for federal agencies. Oversee the entire lifecycle from inception to operational deployment.
• Engage with stakeholders to gather detailed requirements, identify pain points, and define objectives for the managed services.
• Develop robust architectures that address the unique challenges of a client environment with detailed design specifications, including technology stack, infrastructure requirements, and integration points that incorporates best practices for scalability, security, and resilience.
• Design and execute pilot programs or proof-of-concept projects to validate the proposed managed services solutions and achieve authorization to operate where required.
• Oversee the implementation of managed services solutions, including system configuration, integration with existing systems, and deployment of necessary infrastructure ensuring efficiently and minimizing disruption to client operations.
• Establish metrics and monitoring systems to track the performance and effectiveness of the managed services.
• Manage and evaluate relationships with technology vendors to ensure that all components of the managed services are integrated seamlessly.
• Maintain comprehensive documentation of service design, implementation processes, compliance measures, and operational procedures.
• Work with stakeholders (internal/external) to uncover concepts for delivery innovation. Develop processes to help determine how concepts are vetted and executed
• Client Engagement: Build and maintain strong relationships with federal clients. Understand their needs and ensure the managed services meet or exceed their expectations.
• Accountable for the overall client life cycle management from sales to delivery for assigned client(s)
• Review and approve proposal & SOW creation for projects within assigned portfolio
• Partner with clients to solution & communicate the proper solution blueprint on specific custom deals
• Oversee MAS demand pipeline and identify cross-sell & up-sell opportunities across client engagements
• Can handle difficult questions and consistently wins support from client audiences. Can modify and change methodologies as required.
• Oversee the day-to-day operations of managed services, ensuring high performance, reliability, and scalability. Implement best practices for continuous improvement and operational efficiency.
• Develop and document standardized procedures for all operational activities. Implement best practices and frameworks to ensure consistency and efficiency.
• Define and track KPIs that align with organizational and client objectives. Monitor metrics related to service availability, performance, response times, and user satisfaction.
• Create and utilize performance dashboards to provide real-time visibility into service metrics.
• Establish and enforce quality standards for all managed services operations. Ensure that service delivery meets or exceeds established benchmarks and client expectations.
• Identify potential risks and develop and implement risk mitigation strategies to address identified risks.
• Assess and forecast resource needs to ensure that infrastructure, personnel, and technology can handle current and future demands. Implement capacity management practices to optimize resource utilization.
• Define and manage SLAs to set clear expectations for service performance and delivery. Monitor SLA compliance and address any deviations promptly.
• Maintain detailed documentation of all operational processes, procedures, and configurations. Ensure that documentation is up-to-date and accessible to relevant personnel.
• Stay current with industry trends and emerging technologies. Drive innovation to enhance managed services offerings and maintain a competitive edge.
• Able to present to large groups. Speaks as an authority.
• Support practice areas with the development of new and emerging offerings; or the enhancement of existing offerings.
• Show the outcomes in business measurable terms of customers consulting the service, using it as an outsourcing partner, or creating hybrid delivery models
• Lead and mentor a team of professionals, fostering a collaborative and high-performance culture. Recruit, train, and retain top talent.
• Develop and manage budgets for managed services projects. Allocate resources effectively to meet project goals and deadlines.
• Support activities that promote the overall health and profitability of the Advisory and Technical Services line of business
• Perform other duties as assigned

What we’re looking for
• Currently holds or can obtain a Top-Secret clearance
• Bachelor’s degree and approximately 15-20 years of related work experience, with 10+ years of information security and professional services experience, 10+ years leading services organizations
• 10+ years of expert understanding of governance and compliance, specifically with FAR, DFARs, CUI and CMMC, and FedRAMP, and experience supporting or preparing for federal audits
• Experience selling professional services
• Experience bringing products to market wholistically with full-scale go-to-market experience preferred
• Must understand IL constructs and operating in classified environments
• Previous management experience with foundational knowledge of running an account and P&L
• Proven experience in pre-sales and post-sales roles
• Experience in managing and prioritizing the proposal process to create business proposals and contracts
• Experience driving large and complex initiatives from framing the problem, conducting research /analysis to building the business and operational plans through to driving execution to success
• Experience delivering information security consulting engagements
• Experience building, developing, launching and enhancing Services offerings
• Ability to complete assigned tasks or projects with limited supervision
• Ability to work in demanding environments and accomplish objectives
• Strong analytical skills
• Ability to collaborate with and unify various groups in order to execute innovation concepts and achieve company goals
• Strong interpersonal skills
• Strong written and presentational skills; ability to clearly communicate complex messages to a variety of audiences
• Possess high standard of integrity and confidentiality
• Willingness to travel to meet client needs.

#JPKR

#JPKR