Sr| Executive | Customer Service

a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Accountabilities

Order handling
Processes customer orders and invoices in line with company policy/guidelines. Co-ordinates deliveries with the customers and channel partners, liaises with internal departments (e.g. service, logistics, sales) and updates relevant business systems to ensure on time deliveries and on time recognition of revenue. Coordinates complex deliveries to export destinations, including management of the letter of credit process, Cash against Documents. Responsible for processing customer returns of material and instruments, replacement and for the processes related to the acquisition, move, counting and disposal of the Company's demonstration inventory.

Tenders
Responsible for collation of information and accuracy of documentation to ensure timely response to public and private tenders and bids. Co-ordinates with internal departments (e.g., sales, support, service) to provide relevant information and input.

Customer complaints
Acts as a contact point for customers and ensures timely resolution of complaints and customer satisfaction. Updates relevant complaints system. Liaises with internal departments where necessary to resolve issues or feedback relevant information to ensure process improvements. Where necessary, arranges product returns and/or credits.

Critical Competencies / Core Behaviors:
Listens and responds to customer needs
Builds and maintains good working relationships with peers and other functions; works collaboratively; maintains composure under pressure; treats others with respect and consideration.
Champions continuous improvement, has a problem-solving mentality and drives for results
Supports vision and purpose; positively copes with change, prioritizes effectively, acts with speed and agility when new information emerges

Requirements:
University degree or qualification in Business Administration, or similar.
Min 5 to 10 years’ experience in administrative position, ideally business administration, Order Management and Customer service in an international environment ideally Life Science or Medical Devices.
Understanding of Incoterms, trading terms, SOX compliance / Credit check release
Excellent proficiency in English
Good problem solving and analytical skills
Able to multitask in a fast-paced environment
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win