Sr IT Assistant - Delhi

Parivar Seva Sanstha


Medical Supervisor
Parivar Seva Sanstha • New Delhi, Delhi • via DoctHub | Jobs
₹60K–₹1.5L a month
Full–time
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Job description
• Job Title: Medical Supervisor
• Qualification: MBBS or MD/DNB Gynecology
• Will be overall responsible to ensure that assigned clinics of the Sanstha are being efficiently and cost effectively run to provide client oriented quality affordable services.
• Quality affordable reproductive health and other services are delivered safely and within the legal framework
• To ensure that clinics comply with all client related and technical protocols, guidelines, manuals, policies, IOMs etc. issued from time to time, as well as meeting all technically statutory requirements, as applicable
• Review and analysis of medical performance reports of various clinical services, analyze the same and take corrective actions as required.
• Appraise the team regularly about their performance, shortfall, protocol violations, drugs consumption, emergency management etc.
• Provide technical guidance & support to all the staff in the clinics particularly, doctors & nurses on various services, with particular emphasis on additional services, as also address any query/ problems and addressing Medico-legal queries.
• Effective Liasoning and networking with the government authorities at the State and Directorate levels and with other stakeholders.
• To carefully monitor the working so that advance steps are taken so that no procedure/ consultation/ staff issue/ or any other issue results in legal notices or cases
• All statutory obligations are being met
• Marketing and Medical services of the Division as well as other support staff in the organization such as HR, Legal, Finance, Communication etc.
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Jhpiego


Sr IT Assistant - Delhi
Jhpiego • New Delhi, Delhi • via Jhpiego - ICIMS
1 day ago
Full–time
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Job description
Overview

Jhpiego is a nonprofit global health leader and Johns Hopkins University affiliate that is saving lives,improving health, and transforming futures. We partner with governments, health experts, and localcommunities to build the skills and systems that guarantee a healthier future for women and families.Jhpiego translates the best science and practice into moments of care that can mean the differencebetween life and death for women and families. The moment a woman gives birth; the moment a midwifehelps a newborn to breathe. Through our partnerships, we are revolutionizing health care for the world’smost disadvantaged and vulnerable people.In India, Jhpiego works across various states in close collaboration with national and state governments,providing technical assistance in the areas of family planning, maternal and child health, strengtheninghuman resources for health, and non-communicable diseases. These programs are funded by USAID,Takeda Pharmaceutical Company Limited, UNICEF, World Health Organization, University of Manitoba,Bill & Melinda Gates Foundation, Children’s Investment Fund Foundation (CIFF), MSD for Mothers, andothers.The Sr IT Assistant is responsible for providing service desk support to 200+ users, and maintaining thenetwork and server infrastructure. The nature of this work requires an individual who is service-oriented,organized, and who can interact with diverse end-users and technical staff, prioritize tasks, and resolvetechnical issues. The position report to the Senior IT Officer.

Responsibilities

User Support• Provide technology L1 support to staff.• Install and manage software, including updates and license compliance.• Remedy all issues relating to malware.• Verify that Microsoft Windows and Software Updates are installed regularly.• Maintain computers including the replacement of parts.• Manage & update the Jhpiego Intranet portal.• Experience supporting desktops, laptops, and mobile devices.• Remote support to India branch offices.• Operating support for MAC, Ubuntu, and Windows platforms.• Configuring & troubleshooting Office 365.• Preventive maintenance and report sharing with IT Manager.Network• Maintain network equipment including all switches, wireless access points, and Firewall(s).• Monitor and run diagnostics to ensure that all systems are running smoothly.

• Maintain network devices including printers and All-in-One Copiers.• Maintain and regularly test power backup systems (e.g., UPSs, battery arrays).• Provide technical specifications to users across offices in terms of IT procurements.• Handling Avaya IP phones in the office.

Backup• Institute and maintain a rigorous and regular backup system for all end-user computers andservers in the office, ensuring that all computers are backed up at all times.• Implement disaster recovery in alignment with Jhpiego business needs and HQ-Baltimore ISTSprocess and procedures.Compliance• Communicate regularly with the Global IT team to ensure that the Country Office is followingJhpiego IT regulations and best practices.• Maintain system and configuration change documentation.• Follow Jhpiego IT Service Management processes (JIRA)• Maintain inventory of IT hardware and software.Any other tasks assigned by the supervisor.

Server and Data Center• Should have the experience to handle the complete IT infrastructure of an organizationincluding hardware (Laptop, desktops, tablets, servers, printers, etc.), applications, security(gateway, endpoints), power/UPS management, VPN, NAS, SAN, Service desk andvendor/partner coordination.• Responsible for maintenance of all IT hardware and software inventory including UPS, Servers,firewall, and other IT assets.• Understanding of switches, firewalls (preferably SonicWall), access policies, and usage ofreporting utilities present in the network and server operating systems

Required Qualifications

User Support
• Provide technology L1 support in Delhi and L2 at Location office to staff.
• Install and manage software, including updates and license compliance.
• Remedy all issues relating to malware.
• Verify that Microsoft Windows and Software Updates are installed regularly.
• Maintain computers including the replacement of parts.
• Manage & update the Jhpiego Intranet portal.
• Experience supporting desktops, laptops, and mobile devices.
• Remote support to India branch offices.
• Operating support for MAC, Ubuntu, and Windows platforms.
• Configuring & troubleshooting Office 365.
• Preventive maintenance and report sharing with IT Manager.

Network
• Manage and Monitor firewalls in Delhi and across India.
• Maintain network equipment including all switches, wireless access points.
• Monitor and run diagnostics to ensure that all systems are running smoothly.
• Maintain network devices including printers and All-in-One Copiers.
• Maintain and regularly test power backup systems (e.g., UPSs, battery arrays).
• Provide technical specifications to users across offices in terms of IT procurements.
• Handling Avaya IP phones in the office.

Backup
• Institute and maintain a rigorous and regular backup system for all end-user computers and servers in the office, ensuring that all computers are backed up at all times.
• Implement disaster recovery in alignment with Jhpiego business needs and HQ-Baltimore ISTS process and procedures.

Compliance
• Communicate regularly with the Global IT team to ensure that the Country Office is following Jhpiego IT regulations and best practices.
• Maintain system and configuration change documentation.
• Follow Jhpiego IT Service Management processes (JIRA)
• Maintain inventory of IT hardware and software.

Any other tasks assigned by the supervisor.

Server and Data Center
• Should have the experience to handle the complete IT infrastructure of an organization including hardware (Laptop, desktops, tablets, servers, printers, etc.), applications, security (gateway, endpoints), power/UPS management, VPN, NAS, SAN, Service desk and vendor/partner coordination.
• Responsible for maintenance of all IT hardware and software inventory including UPS, Servers, firewall, and other IT assets.
• Understanding of switches, firewalls (preferably SonicWall), access policies, and usage of reporting utilities present in the network and server operating systems

Preferred Qualifications
• A Bachelor’s degree with IT diploma/certification/courses or equivalent knowledge and skills
• At least 2.5 years and above experience in a similar role.
• ITIL Foundation Certificate in IT Service Management.
• Basic knowledge of Microsoft Windows Server 2016/201+, Active Directory, TCP/IP, and Internet connectivity.
• Basic knowledge of Office 365, MS Azure, Azure AD), Mac OS, Linux, My SQL DB, Ubuntu, and SharePoint will be an advantage for this position.
• Experience with server hardware from major vendors (Ex: DELL, HP).
• Sound knowledge of cabling and wiring standards, network technologies such as DHCP, DNS, and PPP, wireless technologies, network protocols & LAN\WAN topologies (includes Ethernet, Remote Access, TCP/IP, and VPN Routing Protocols).

Jhpiego is an equal opportunity employer and offers highly dynamic and enabling work environment. Jhpiego offers competitive salaries and a comprehensive employee benefits package. Women candidates are encouraged to apply. Due to high volume of applications, only shortlisted applicants will receive a response from Jhpiego HR. RECRUITMENT SCAMS & FRAUD WARNING Jhpiego has become aware of scams involving false job offers. Please be advised: Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on our careers page. Official Jhpiego emails will always arrive from a @Jhpiego.org email address. Please report any suspicious communications to Info@jhpiego.org