Sr| Operations Analyst | Strategic Accounts

M
MyfitSoul Technologies Private Limited


Customer Support Associate
MyfitSoul Technologies Private Limited • India • via Indeed
24 hours ago
₹15K–₹18K a month
Full–time
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Job description
Customer support

MFS Solutions is a renowned company specializing in business process outsourcing (BPO). Our BPO services are designed to help businesses streamline their operations, reduce costs, and enhance overall efficiency. We take a client-centric approach, engaging closely with our clients to fully comprehend their unique requirements. This enables us to deliver customized solutions that a...
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Avalara


Sr. Operations Analyst - Strategic Accounts
Avalara • Pimpri-Chinchwad, Maharashtra • via LinkedIn
20 hours ago
Full–time
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Job description
What You'll Do

The Sr. Operations Analyst - Strategic Accounts manages onboarding for multi-location clients on the DAVO sales tax platform, ensuring smooth tax collections and filings. This hybrid role, requiring at least 3 days in the office, involves collaborating with sales, marketing, and customer success teams. Key tasks include sales calls, onboarding, troubleshooting, and managing ACH collections. Essential qualities are customer focus, optimism, and efficiency.
• You will act as the main contact for new multi-unit clients, managing their onboarding to the DAVO sales tax platform.
• You will ensure successful initial ACH collections and filings by collaborating with clients and internal teams to resolve issues.
• You will handle onboarding and churn management to keep customers engaged with the DAVO system.
• You will work with the Onboarding Manager to address problems and improve the onboarding process.
• You will participate in team meetings to develop and apply operational policies and best practices.
• You will maintain confidentiality of customer data and follow IT security policies.
• Passion for customer excellence is key, as we aim to provide exceptional service and support throughout the client onboarding experience.

What You'll Need to be Successful
• Bachelor's degree related to the role and knowledge of small business operations.
• Minimum 5 years of relevant experience.
• Understanding of retail POS devices, sales tax regulations, and filing requirements for small retailers.
• Proficiency in web-based applications, office software, and spreadsheets; CRM experience (HubSpot, Salesforce).
• Ability to take direction, improve processes, and handle customer interactions with empathy.
• Capability to work independently, meet deadlines, and manage customer data confidentially.
• Excellent communication skills.

About The Team

The DAVO onboarding team is a close-knit group focused on excellence and positivity. We value strong connections and open feedback, striving to deliver exceptional results for our clients. Our commitment to customer success and collaboration drives company growth and fuels our collective success.

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Flexible hybrid working

We support hybrid work and flexible schedules for our employees.

Learn more about our benefits by region here: https://careers.avalara.com/

About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

EEO Statement

We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, ****** orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process,