Sr| PS Consultant
- Category: Database Administrator
- Location: Chennai, Tamil Nadu
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 15K to 25K
- Published on: 2025/09/21
As part of the Custom Application Support Team, the Application Support Senior Analyst/Team Lead’s responsibility will not be limited to troubleshooting, resolution, and communication of customer issues reported to the Genesys Custom Solutions Practice & Expert App team. The team lead will also need to mentor and monitor daily workload of team members and make adjustments to ensure correct procedures are followed to meet defined service level targets.
Primary Role and Duties
Act as a customer liaison handling phone and email support requests, a front-line advocate for the resolution of application issues
Triage, reproduce, and resolve problems using available systems and tools, and recommend potential workarounds for identified defects
Mentor team members on case investigation and provide support to junior resources
Validate and coordinate the work of others on support team
Create Knowledge Base articles, RCA report, and other support related collateral
Identify system and workflow improvements to enhance team’s efficiency
Interface with Custom Solutions’ Subject Matter Experts & Expert App team, when the problem cannot be resolved at frontline support level
Help set the correct problem resolution expectations and provide timely progress reports to the appropriate contacts within our partner and/or customer organizations
Monitor Cloud Application database and perform upgrades with prescribed guidance whenever needed
Participate in a shift roster as necessary
Ability to have flexible work schedule and at times work outside of normal shift hours to accommodate effective communication with stakeholders on Critical cases
Related jobs
-
Net Operations
Net framework 4.8, ASP.Net, C#, MVC, WEB API, Postman, Javascript, Jquery, SQL Server 2016(SP/PL-SQL Scripting), JIRA, Bitbucket/GIT, Agile Sprint model, Handling changes, impact analysis, crystal/tableau reports, configurations, handling services Go...
-
Lead Systems Engineer|Oracle DBA
Mandatory Skills and Experience: Proven working experience as an Oracle Database administrator SME. Working knowledge across multiple infrastructure components with strong experience on the database perimeter. Hands-on experience with database standa...
-
Senior Salesforce Administrator
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educator...