Sr Quality Analyst//Voice Process//Mumbai//Pune

Leading BPO in Bangalore, Mumbai, Pune, Kolkata

Role - Sr Quality Analyst

Internatonal Voice Process

Require minimum 1 Year Experience as Quality Analyst in International Voice Process

Worked on 7QC tools

US SHIFTS

Looking for Excellent Communication Skills

Virtual Interviews
• ******Please Note- Only Immediate Joiners can apply*******

WORK FROM OFFICE

Education- Graduate / Postgraduate

N
NEW LIFE ASSURANCE


Bpo Tele Caller Urgent Hiring F In ...
NEW LIFE ASSURANCE • Pune, Maharashtra • via WorkIndia.in
2 days ago
₹10K–₹15K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Job description
Salary Range : Rs. 10000 - Rs. 20000 , based on skills, experience, and interview performance

Educational Requirement : 12th Pass / Female Only

Work Arrangement : Work From Office

Gender Preference : Female only

Skills Requirement : No predefined skills necessary

Experience Requirement : Fresher

Location : Vadgaon Budruk

Working Hours : +:30 AM - 6:30 PM | Monday to Saturday

Additional Inf...
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BPO


Sr Quality Analyst//Voice Process//Mumbai//Pune
BPO • Pune, Maharashtra • via LinkedIn
3 days ago
Full–time
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Job description
Leading BPO in Bangalore, Mumbai, Pune, Kolkata

Role - Sr Quality Analyst

Internatonal Voice Process

Require minimum 1 Year Experience as Quality Analyst in International Voice Process

Worked on 7QC tools

US SHIFTS

Looking for Excellent Communication Skills

Virtual Interviews
• ******Please Note- Only Immediate Joiners can apply*******

WORK FROM OFFICE

Education- Graduate / Postgraduate

Experience required-
• 2years + Experience as a Quality Analyst in International Voice Process in International BPO
• Strongly worked on QUALITY Matrices
• Excellent transactional quality domain knowledge
• Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and

technologies

Knowledge of analyzing, Driving improvement & Innovation

Roles & responsibilities-
• Drive continuous improvement for Transaction Quality and Delivery
• Manage claim Quality & Client related KPIs
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
• Generate and implement out of the box ideas and Process improvement initiatives in the account
• Drive Process control & Compliance in addition to managing the audit requirements
• Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
• Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted

Interested candidates can mail their cv at simmi@hiresquad.in or call/WTS Up at 8467054123