Sr. ServiceNow Developer

Job highlights
Identified by Google from the original job post
Qualifications
It is expected that this role may require infrequent travel both nationally and internationally (max 10%)
Bachelor's Degree or relevant work experience required
Minimum 5 years holding a position configuring and customizing ServiceNow projects
Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog)
Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)
Required Skills
Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”
Client-oriented, professional services mind-set
Ability to manage several projects simultaneously
Good research skills and the ability to manage details
Good analytical skills
Good written and verbal communication skills
Excellent organization and time management skills
Ability to think outside the box
Ability to stay self-motivated and self-directed
Willingness to adapt to changing business and technical priorities
Ability to work in a fast-paced, high-performance team environment
Proven experience in ITAM in a similar or same field
Ability to create high-quality documentation with precision
Ability to work with deadlines
Meticulous attention to detail
Highly organized and methodical
The ideal candidate will hold the following accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass all the following accreditations within a short period of commencing the role
If the mandatory certifications are not currently held then you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role:
ServiceNow System Administrator
ServiceNow Fundamentals
ServiceNow Implementation Methodology Fundamentals
ServiceNow Platform Implementation
ITAM all modules
CMDB and Vendor Portfolio Management
ITOM module, focusing on Discovery and cloud management
All LISA Training Modules & Exams
It is expected that this role may require infrequent travel both nationally and internationally (max 10%)
Benefits
Continuous professional growth and leadership opportunities
Health, wellness, and financial benefits to offer peace of mind to you and your family
World-class facilities and the technology you need to thrive – in our offices or yours
ITSM all modules through to ITSM Professional
The estimated annual pay range for this position is $130,000 - $170,000 which includes a base salary and bonus
Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Approved Min (Total Target Comp) USD $130,000.00/Yr
Approved Max (Total Target Comp) USD $180,000.00/Yr
Compensation Structure Base Plus Bonus
Responsibilities
ServiceNow Developer will contribute to a team of specialists providing development support to SHI customers related to the workflows they are automating in their ServiceNow environments
ServiceNow Developer will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of the customers’ ServiceNow platform
ServiceNow Developer will be very experienced with ServiceNow implementations of ITSM, ITAM, and ITOM and will have practical experience with the implications of sustaining those processes
ServiceNow Developer will be part of the SHI project team focused on delivering successful customer outcomes on the ServiceNow platform
Vice President of Services or Managing Director of Servicesand can be eitherhome or office based from either Austin TX or Somerset NJ
Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer
Identify potential “problem” areas within customer ServiceNow environments and provide advice on problem resolution
Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform
The Senior ServiceNow Developer will complete all work within agreed timescales and KPI’s
Assist SHI teams in managing project timelines and customer expectations
See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM
Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations
Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle – from licensing to purchasing to deployment to decommissioning
Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards
Job description
Job Summary

The Sr. ServiceNow Developer will contribute to a team of specialists providing development support to SHI customers related to the workflows they are automating in their ServiceNow environments. The Sr. ServiceNow Developer will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of the customers’ ServiceNow platform.

The Sr. ServiceNow Developer will be very experienced with ServiceNow implementations of ITSM, ITAM, and ITOM and will have practical experience with the implications of sustaining those processes. The Sr. ServiceNow Developer will be part of the SHI project team focused on delivering successful customer outcomes on the ServiceNow platform.

The Sr. ServiceNow Developer will report to theVice President of Services or Managing Director of Servicesand can be eitherhome or office based from either Austin TX or Somerset NJ. It is expected that this role may require infrequent travel both nationally and internationally (max 10%).

About Us

Since 1+8+, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 6,000 Of Them. If You Join Our Team, You’ll Enjoy
• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but not limited to:
• Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.
• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
• Identify potential “problem” areas within customer ServiceNow environments and provide advice on problem resolution.
• Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
• The Senior ServiceNow Developer will complete all work within agreed timescales and KPI’s.
• Assist SHI teams in managing project timelines and customer expectations.
• See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.
• Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.
• Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle – from licensing to purchasing to deployment to decommissioning.
• Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards.

Qualifications
• Bachelor's Degree or relevant work experience required
• Minimum 5 years holding a position configuring and customizing ServiceNow projects
• Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
• Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
• Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
• Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)

Required Skills
• Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”
• Client-oriented, professional services mind-set
• Ability to manage several projects simultaneously
• Good research skills and the ability to manage details
• Good analytical skills
• Good written and verbal communication skills
• Excellent organization and time management skills
• Ability to think outside the box
• Ability to stay self-motivated and self-directed
• Willingness to adapt to changing business and technical priorities
• Ability to work in a fast-paced, high-performance team environment
• Proven experience in ITAM in a similar or same field
• Ability to create high-quality documentation with precision
• Ability to work with deadlines
• Meticulous attention to detail
• Highly organized and methodical

Preferred Skills/Qualifications
• ServiceNow Implementation Specialist in three or more applications preferred
• Additional experience within the IT or Software Asset Management field
• A second language (preferably French or Spanish) will be an advantage

Certifications Required

The ideal candidate will hold the following accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass all the following accreditations within a short period of commencing the role. If the mandatory certifications are not currently held then you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role:

Mandatory Certifications
• ServiceNow System Administrator
• ServiceNow Fundamentals
• ServiceNow Implementation Methodology Fundamentals
• ServiceNow Platform Implementation
• ITAM all modules
• ITSM all modules through to ITSM Professional
• CMDB and Vendor Portfolio Management
• ITOM module, focusing on Discovery and cloud management

Supplemental Certifications
• All LISA Training Modules & Exams

Unique Requirements
• It is expected that this role may require infrequent travel both nationally and internationally (max 10%)

Additional Information
• The estimated annual pay range for this position is $130,000 - $170,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations US-Remote | US-NJ-Somerset | US-TX-Austin

Requisition ID 2024-17424

Approved Min (Total Target Comp) USD $130,000.00/Yr.

Approved Max (Total Target Comp) USD $180,000.00/Yr.

Compensation Structure Base Plus Bonus

Category Technical Presales/Post Sales