Staff Software Engineer

Job Title:

C# + SQL Developer
Perks:
• Hybrid working environment
• Leaves as per company policies
• Professional development opportunities
• 5 Days of paid parental leave
• In-person and virtual company retreats
Impact You Will Make:

We are seeking a skilled and motivated C# and SQL Support Developer to join our team.
Responsibilities:
• Provide technical support to end-users and customers by addressing their queries and troubleshooting software-related issues related to C# and SQL
• Analyze and diagnose problems reported by users, and work towards timely and effective resolutions
• Collaborate with development teams to investigate and resolve complex issues that require code-level debugging and analysis
• Document and maintain a knowledge base of known issues, troubleshooting steps, and solutions to facilitate efficient customer support
• Communicate effectively with users, both technical and non-technical, to understand their concerns and provide appropriate solutions
• Collaborate with cross-functional teams to identify and implement process improvements and enhancements to optimize support services
• Keep up to date with the latest technologies, trends, and best practices in C# and SQL development to provide effective support and guidance
• Provide training and guidance to junior support team members when required
Requirements:
• Minimum of 4 years of professional experience in software support or application development using C# and SQL
• Strong knowledge of C# programming language, SQL queries, and relational database concepts
• Experience in troubleshooting and debugging complex software applications, including hands-on experience with debugging tools and techniques
• Solid understanding of software development lifecycle and methodologies
• Excellent problem-solving and analytical skills to identify root causes and propose effective solutions
• Strong communication and interpersonal skills to interact with users of varying technical backgrounds
• Ability to work independently and prioritize tasks effectively in a fast-paced support environment
• Experience with customer support ticketing systems and CRM software is a plus
Preferred Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Healthcare revenue cycle experience preferred
• Customer Service experience preferred