State Government IT Professional

Company Overview

The State of New York is committed to providing exceptional service to its citizens through the use of innovative technology solutions. As an Information Technology Specialist 2, you will play a critical role in supporting the Department of Taxation & Finance Albany, Latham, and Rotterdam offices.

About the Job

This exciting opportunity is part of the Workplace Services team, where you will work closely with the Department of Taxation & Finance to provide operational support on a 24x7x365 basis. You will assist in supporting technology initiatives for the agency by providing technical guidance and expertise in all areas of desktop and mobile hardware, Active Directory, Microsoft Technologies, miscellaneous software, and general software updates.

Main Responsibilities

Provide technical support to end-users, troubleshoot and resolve IT issues, and ensure that systems are running smoothly.
Develop and maintain reports to provide Executive-type overview of support operations.
Collaborate with cross-functional teams to identify and implement process improvements.
Stay up-to-date with the latest technologies and trends to provide expert advice and guidance.
Work closely with stakeholders to understand business needs and develop solutions to meet those needs.
Document and track issues, resolutions, and recommendations to improve future support operations.
Requirements

To be successful in this role, you will need:

A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
A bachelor's or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
Two years of professional experience in information technology.
Benefits

As a State Government IT Professional, you will enjoy a generous benefits package, including:

Thirteen (13) paid holidays annually.
Up to Thirteen (13) days of paid vacation leave annually.
Up to Five (5) days of paid personal leave annually.
Up to Thirteen (13) days of paid sick leave annually for PEF.
Eligible employees and dependents can pick from a variety of affordable health insurance programs.
Family dental and vision benefits at no additional cost.