Statutory Planner (Customer Experience)

Employment Status: Permanent, full time
Days & Hours of Work: Monday to Friday, totalling 38 hours per week
Competitive Salary: Band 5 - $80,620.1+ p.a. + 11.5% superannuation
Location: Corporate Centre in Sandringham, with the flexibility to work from home

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

The key purpose of the Customer Experience Statutory Planner role is to work with applicants, our community and other internal partners to ensure the proper and orderly land use, development and subdivision outcomes within Bayside. Our team seeks to deliver these outcomes through education and facilitation to deliver extraordinary places and liveability.

You will be responsible for:

Providing high quality technical Statutory Planning advice that meets the needs of the community, developers, landowners and Council. This will involve a strong focus on phone and counter enquiries.
Processing Statutory Planning services, including some applications and enquiries, within the timelines set in Team Targets or statutory requirements.
Providing general oversight over the Statutory Planning Departments phones and counter enquiries role, responsibilities and overall function.
Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

Ability to understand and interpret Planning and Subdivision legislation, the Bayside Planning Scheme and planning policy and principles at a high level.
Ability to effectively project manage the processing of planning applications, enquiries and/or types of planning decisions.
Demonstrated ability to provide a very high standard of service to customers.
Demonstrated ability to use word processing, spreadsheets, as well as planning process administration and records management tools.
High level oral and written English communication skills including proficiency at letter writing.
Demonstrated ability to contribute effectively in a team environment.
Relevant practical work experience.
Mandatory pre-employment requirements:

Be willing to undergo and complete a satisfactory criminal history check.
Provide or obtain an employment-based Working with Children check.
What we can offer you in return:

A work life/balance through flexible and hybrid working arrangements
Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year
Dedicated Staff Wellbeing programs, events and gym membership discounts
Learning and development opportunities so our people can grow and thrive
A Parkland surrounded office that is only short 500m stroll to the beach
Free onsite staff parking plus hybrid vehicles that employees can book for work related travel
A Green Money program, that rewards our staff for taking simple everyday steps to a more substantiable and climate aware living
If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

How to apply:

To discover more about the role and responsibilities review the Position Description.
Provide a cover letter outlining your experience and what has motivated you to apply for this role.
Click Apply to submit your application.
If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.
Applications close: Sunday 4 May, 11:55pm

If you would like to learn more about this opportunity or have any question, please contact Michael Kelleher on 03 +5++ 4875 or via email mikelleher@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.