Store Solutions Call Center Agent

Qualifications
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
High School Diploma/GED required
Responsibilities
Answer incoming phone calls from store level employees, log and document concerns/issues in detail and triage/route accordingly
Assist with entry level calls, including outside service vendors to request service and service updates
RESPONSIBILITIES (other duties may be assigned)
Answer phone calls and obtain, verify, and properly document stores reason for call
Assist callers with basic entry level inquiries when possible
Route and/or escalate all other call tickets to specific corporate departments and/or Store Solutions Technical Support Representatives who can act on issues and/or answer questions appropriately
Maintain communication between stores and Store Solutions Technical Support Representatives as needed
Maintain and improve quality by adhering to standards and guidelines
Contact outside vendors to request service and/or updates as necessary
Follow proper escalation in the event a vendor is failing to provide timely updates/service
Job description
OVERVIEW

Answer incoming phone calls from store level employees, log and document concerns/issues in detail and triage/route accordingly. Assist with entry level calls, including outside service vendors to request service and service updates.

RESPONSIBILITIES (other duties may be assigned)

1. Answer phone calls and obtain, verify, and properly document stores reason for call.
2. Assist callers ...