Strategic Marketing Operations Manager

HackerOne is the global leader in human-powered security, harnessing the creativity of the world's largest community of security researchers with cutting-edge AI to protect your digital assets. The HackerOne Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including bug bounty, pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

Strategic Marketing Operations ManagerRemote Location: Seattle, WA or Washington, DCPosition Summary
The Strategic Marketing Operations Manager is a key individual contributor, reporting directly to the SVP of Marketing & Community. This role plays an important part in scaling the Marketing & Community organization in this next phase of growth.

The role requires a blend of strategic thinking, advisory & analytical skills, and hands-on execution. The Strategic Marketing Operations Manager will work closely with cross-functional teams to ensure initiatives are effectively executed and aligned with business objectives.

As the "chief of staff" to the SVP, Marketing & Community, you will ensure that day to day operations run smoothly, own high-priority projects, process optimization, and performance management to enable the team to achieve business goals. Your ability to influence, communicate effectively, and drive results will be essential in ensuring the success of the entire Marketing & Community organization. If you are looking for an opportunity to directly contribute to the growth and success of a company, this is the role for you.

At HackerOne, we embrace a Flexible Work approach, enabling our team members to work remotely while maintaining productivity and collaboration. We are seeking candidates located in Seattle, WA or Washington, DC, and the surrounding metropolitan areas, to facilitate occasional in-person interactions as needed. While the position is primarily remote, there will be periodic in-person requirements to support team collaboration and foster stronger connections. This approach ensures flexibility while providing opportunities to build meaningful in-person relationships that strengthen our team and company culture.

What You Will Do
Marketing Operations Strategy & Execution:

Develop and implement marketing operations strategies to maximize efficiency & effectiveness of key Marketing & Community initiatives.

Oversee the department's vendor stack, ensuring tools, contract resources, and systems are effectively integrated and utilized.

Manage and streamline departmental processes and standard operating procedures, ensuring they are scalable and aligned with overall business goals.

Oversee the operating model for the department, orchestrating QBRs and other necessary cadences, budget reviews, and all hands meetings.

Manage key cross functional projects to improve the efficiency and effectiveness of the department.

Maintain documentation of processes and procedures.

Data & Analytics:

Working with the data & analytics team, develop & optimize dashboards and reporting to provide insights into performance and ROI for key department initiatives, including pipeline health, campaign performance.

Conduct in-depth analysis of data to identify trends, opportunities, and areas for improvement.

Partner with Sales Operations team to ensure full funnel reporting and analytics are actionable and delivered on demand.

Pipeline Management & Optimization:

Work with the demand generation team to optimize lead scoring, nurturing, and conversion processes.

Monitor campaign performance, providing recommendations for optimization and improvement.

Cross-Functional Collaboration:

Partner with sales, product, and customer success teams to ensure alignment and effective communication.

Collaborate with the content and creative teams to ensure consistent messaging and branding across all channels.

Act as a liaison between Marketing & Community and IT to manage technical projects and troubleshoot issues.