Student Member Experience Representative

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace of Northern Ontario we are excited to announce that we are currently seeking a part-time Student Member Experience Representative in our Thunder Bay market.

The Student Member Experience Representative supports our members by working closely with their branch team and internal partners to provide a diverse range of products and services by focusing their efforts on responding to member inquiries, analyzing needs, assisting members with utilizing the products and services which best meet their need and accurately processing financial transaction on the banking system.

They must excel at working towards a standard of excellence and striving towards reaching and exceeding goals as a self-starter and also in support of their team.

Preferred candidates will possess the following qualifications:

Currently enrolled in college, university or other educational institution.
Minimum one year of proven customer service experience.
Commitment to continuous learning and owning their own growth
Knowledge of basic Credit Union products, services and systems
Moderate knowledge of Microsoft Word, Excel, Outlook and the use of modern office equipment
Ability to process transactions, handle cash and balance in an accurate and timely manner
Ability to communicate effectively (both orally and written) with members and co-workers in a courteous, friendly, professional and efficient manner
Ability to efficiently organize work and time to meet daily deadlines
Starting Wage: $22.47/hour

Job Type: Part-Time

Schedule: Monday to Friday

Deadline for applications: April 17, 2024

We thank all applicants – however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.