Student Support Officer - Adelaide

Full job description
Ongoing commitment to your growth with $1,500 professional development allowance
Incredibly committed and supportive work environment
Be part of a fast-growing organization working in an agile environment

Join the Acknowledge Education Team: Igniting Potential, Fostering Growth!

Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 13+-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry

True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, we've evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.

About the Role

This role is based at our Adelaide campus. Performing a key support function to our students on a daily basis, handling administrative functions to support the reporting of results, enrollment of students, supporting documentation for their studies, and ensuring engagement via outstanding service and support for all students.

Key Responsibilities include:

Handling student enquiries
Supporting Reception Functions
Ensuring correct Enrollments into Units
Publishing of Academic Results
Supporting Welcome Day, Orientation Day & Graduation Services
Monitoring and Maintaining Data on Student Platforms
About You

Outstanding Customer Service Skills
Excellent Administration skills
Willingness to help others
Work well with deadlines and Targets
Exceptional Communicaton Skills
Please note that a valid Working with Children Check is a requirement for this role. If you are successfully hired for this role, you must obtain a check and you will be reimbursed by Acknowledge Education. If you have a current VIT Provisional Registration or Teacher Registration, you would not require a separate WWCC.
Why work with us

Opportunities to grow within the organization
$1,500 professional development allowance
Incredibly committed and supportive team of student-centric professionals
Flexibility to work from home during non-teaching hours (For Academic staff)
Be part of a fast-growing organization working in an agile environment
Acknowledge education is part of UP Education group – Be part of a leading education provider: https://www.up.education/
To Apply:

Join our team where your passion and solution focused approach to adding value and putting students first will make every day an opportunity to make an impact. Apply today! Please submit your CV and cover letter outlining why you are an ideal candidate for this role.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.


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