Suite Experience Manager

Job highlights
Identified by Google from the original job post
Qualifications
Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons
Successful candidate must possess legal work authorization in United States
Excellent personal presentation
Attention to detail and the ability to multitask are required
Strong problem skills
The ability to work autonomously
A positive and professional attitude
Team player
Excellent communication skills both orally and written
Demonstrated ability to interact with guests, employees, and third parties
Flexible schedule and the ability to work all shifts including weekends and holidays
Proficient in Word, Excel, and Power Point
Strong Customer Service Skills
Benefits
Salary Range: $6+,000 - $74,000
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Programs
Responsibilities
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Handles all VIP Guest interactions by multitasking, with the highest level of hospitality and professionalism, accommodating special requests and negotiating packages customizing guest experience based on preferences and looking for opportunities to up sell
Make independent decisions regarding work and work assignments – assigning suites and guests amongst the Suite Concierge team
Resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices, assists in the reconciliation of charges originating from the Resort Concierge Desk (i.e., limousines, car rentals, flowers, tours), sells and promotes the Hualalai Resort and Four Seasons Resort amenities and services, works closely with the Hualalai Resort outlets to ensure smooth handling of guest requests
Processes packages, faxes, messages, and mail which may be either
Must be familiar with island and activities offered by recommended vendors
Works closely with other departments to ensure smooth handling of guest requests
Take ownership of projects given and deliver those in a timely manner
Job description
About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

Suite Experience Manager

The Four Seasons Resort Hualalai is looking for a Suite Experience Manager. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the team, the Suite Experience Manager works across disciplines to deliver an exceptional experience.

What You’ll Do
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Handles all VIP Guest interactions by multitasking, with the highest level of hospitality and professionalism, accommodating special requests and negotiating packages customizing guest experience based on preferences and looking for opportunities to up sell.
• Make independent decisions regarding work and work assignments – assigning suites and guests amongst the Suite Concierge team.
• Resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices, assists in the reconciliation of charges originating from the Resort Concierge Desk (i.e., limousines, car rentals, flowers, tours), sells and promotes the Hualalai Resort and Four Seasons Resort amenities and services, works closely with the Hualalai Resort outlets to ensure smooth handling of guest requests.
• Processes packages, faxes, messages, and mail which may be either
• Must be familiar with island and activities offered by recommended vendors.
• Works closely with other departments to ensure smooth handling of guest requests.
• Take ownership of projects given and deliver those in a timely manner. And More!

What To Bring
• Successful candidate must possess legal work authorization in United States
• Excellent personal presentation
• Attention to detail and the ability to multitask are required
• Strong problem skills
• The ability to work autonomously.
• A positive and professional attitude
• Team player
• Excellent communication skills both orally and written.
• Demonstrated ability to interact with guests, employees, and third parties.
• Flexible schedule and the ability to work all shifts including weekends and holidays
• Proficient in Word, Excel, and Power Point
• Strong Customer Service Skills

Join Our ‘ohana & Enjoy Our Amazing Benefits
• Salary Range: $6+,000 - $74,000
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf