Supervisor, Municipal Claims - Full Time

Company:
ClaimsPro LP - International Programs Group
Supervisor, Municipal Claims - Full Time (Remote, Anywhere in Canada)
International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention.

Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us!
http://internationalprogramsgroup.com/
Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.

Role Responsibilities:
Lead and champion change
Mentor, inspire and challenge Examiners to meet their full potential while promoting a strong team environment
Coaching, feedback, and performance management of staff to ensure service levels are being achieved
Assist Manager, Public Sector Group as required
Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients
Manage governmental liability claims; examine complex liability claims
Direct Field Adjusters on assignment investigations
Settle claims directly with claimants or their representatives
Administer claims payments/settlements through trust accounts
Liaise with all stakeholders to ensure client's needs are met

Qualifications:
College diploma or combination of education and equivalent business
CIP designation an asset
Minimum of 7-10 years of casualty claims experience including professional lines
Supervisory/Team Leadership experience an asset
Professional liability experience, including complex coverage analysis
Experience dealing with Lloyds a clear advantage
Competencies Required to Succeed:
Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
Strong analytical, problem solving and organizational skills
Demonstrated ability to be proactive in identifying and implementing solutions
Proven ability to multi-task in a fast paced and demanding environment
Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.