Supervisor| Phlebotomy

Summary

Position Summary

This position manages Phlebotomy personnel in the delivery of efficient quality patient care and in compliance with hospital and laboratory accreditation requirements.

Essential Duties
• Manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff and patient safety and regulatory compliance.
• Ensures and continuously reduces patient wait times for blood collection.
• Develops, maintains, and tracks metrics that measure patient wait times, collections team member, and delivery of accurate, high quality, efficient patient care.
• Creates an environment that ensures phlebotomists are delivering an incredibly positive patient experience with National Jewish Health.
• Continuously improves workflows and procedures, including how and where patient phlebotomy services are provided. Collaborates and partners with clinical staff to improve operations and the patient experience.
• Supervises, maintains and documents the operation of the laboratory to ensure compliance with safety regulations, lab accreditation, federal regulations, and the overall laboratory standards of operation.
• Performs competencies as identified through the departmental competency program. Implements care and services that recognize age-specific needs and issues for the customer served.
• Monitors use of equipment, reagents/supplies, and inventory to maintain uninterrupted service. Manages staff in inventory maintenance procedures.
• Attends continuing education programs sponsored by National Jewish, manufacturer in-services and/or professional society programs.
• Utilizes and improves electronic systems used to deliver phlebotomy services, including an efficient process to allow phlebotomists to focus on the patient care experience.

Other Duties
• Increases customer service knowledge, skill and ability by participating in department and center-wide specific programs.

Competencies
• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Building Strategic Relationships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
• Champion of Change: Facilitating the implementation and acceptance of change within the workplace. Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed.
• Managing Work and Time/Project Management: Effectively managing one’s time and resources to ensure that work is completed efficiently. Effectively manages project(s) by appropriately focusing attention on the critical few priorities; effectively creates and executes against project timelines based on priorities, resource availability, and other project requirements (i.e., budget); effectively evaluates planned approaches, determines feasibility, and makes adjustments when needed.
• Talent Management for Leaders: Clearly establishes and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance.

Supervisory or Managerial Responsibility

Manages 7-14 employees

Travel

None

Core Values
• Be available to work as scheduled and report to work on time.
• Be willing to accept supervision and work well with others.
• Be well groomed, appropriately for your role and wear ID Badge visibly.
• Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
• Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
• Wears appropriate PPE as outlined by the infection control policies and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications
• Education: Bachelor’s degree required. Clinical or healthcare focus preferred
• Work Experience: A minimum of 4 years of Phlebotomy experience is required. 1 year of supervisory experience required.
• Special Training, Certification or Licensure: Current CPR certification required. Current Phlebotomy Certification preferred (documentation of successful completion of a formal program is preferred). Phlebotomy Technician, PBT (ASCP) preferred.

Salary Range: $55,000 - $70,000

Benefits

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.

With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.
• Medical Plans, Dental Plans and Vision Insurance
• Retirement Plan
• FSA and HSA
• Short and Long Term Disability
• Life Insurance and AD&D
• Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
• Paid Time Off Accruals
• Wellness Program
• Legal Plan