Support and Dbms Associate
- Category: Admin Executive
- Location: Raipur, Chhattisgarh
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 17K to 25K
- Published on: 2025/09/16
Job description
Reporting to: GM Business Development
- Location: Raipur, Chhattisgarh
- No. of
Key Responsibilities:
Customer Interaction:
- Provide accurate and timely information regarding products, services and company policies.
Problem Resolution:
- Address and resolve client complaints and issues effectively.
- Escalate unresolved matters to the appropriate team or manager, ensuring follow-up - Daily and weekly.
Process Management:
- Maintain detailed records of client communication, feedback and resolutions in the CRM system.
- Adhere to company policies and quality standards during interactions.
Database Design and Maintenance:
- Design, develop, and implement database systems to meet business requirements from BD
- Maintain database from events, inbound leads (registration), reference leads to separate - the high relevance, and actionable decision making
Documentation and Reporting:
- Maintain detailed documentation of database in line with business requirements.
- Generate reports for stakeholder’s basis database performance and report actionable insights - Status of the Accounts.
Collaboration:
- Work closely with internal teams like sales, operations, and technical support to resolve client query.
- Provide feedback from client to help improve products or services.
Key Competencies:
- Excellent verbal and written communication skills.
- Problem-solving and conflict-resolution abilities.
- Empathy, patience, and a customer-first attitude.
Qualifications and Experience:
- Education: MBA degree or equivalent preferred.
- Experience: 1-3 years of experience in customer service or related roles.
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