Support Consultant - SMA & Superannuation

About Us

Praemium is a trusted partner to leading wealth management firms, delivering a next-generation platform that brings all aspects of an investor’s wealth together in one place.

Our technology is 100% developed in-house, giving advisers access to innovative, continually evolving capability across reporting, custody, trading, asset management and data integration.

We support advisers with both custodial and non-custodial solutions across Spectrum, Scope, and Scope+, enabling holistic and highly scalable wealth management.

The Role

The Support Consultant – SMA & Superannuation is the first point of contact for clients, providing timely and accurate support across superannuation and managed investment products on the Praemium platform. The role is responsible for responding to client enquiries via phone, live chat and email, resolving issues in line with service level agreements and collaborating with internal teams to deliver positive client outcomes. Through a proactive and client-focused approach, the Support Consultant contributes to an enhanced client experience and supports the ongoing improvement of our products and services.

Key Responsibilities

Client Support & Case Resolution

Act as the first point of contact for clients and advisers, responding to inbound calls and emails in line with SLAs, managing enquiries end-to-end and ensuring timely, accurate resolution.
Relationship Management & Platform Support

Build trusted relationships with advisers and clients by setting clear expectations, providing guidance on navigating and transacting on the platform, and delivering positive, solutions-focused outcomes.
Collaboration & Continuous Improvement

Work closely with internal teams to resolve issues, share knowledge across the support function, and contribute to process improvement initiatives that enhance service delivery and customer experience.
Culture & Benefits Include

Hybrid working (home 3 days, office 2 days)
Competitive salary with annual bonus
Great office location on 367 Collins Street
Annual leave + option to purchase additional leave + paid volunteer leave
Professional development, stretch opportunities and annual development plans
Monthly social events, team lunches and annual celebrations
Access to health & wellbeing programs, flu shots and EAP
Access to novated leasing
Employee recognition programs (peer awards, monthly and annual recognition)
How to Apply

Please apply with your CV, outlining how your experience aligns with the role and why you’re interested in joining Praemium.

Applicants must have full, unrestricted Australian working rights. Police checks apply to successful candidates.

Company Overview
Please visit https://www.praemium.com/ for more information