Support |Inbound International

SVG Express Services Pvt.Ltd


Call Center Executive
SVG Express Services Pvt.Ltd • Rajasthan • via Indeed
22 days ago
₹+,2+4.66–₹15,000.00 a month
Full–time
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Job description
Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints.

Identify the problem in depth and follow up to ensure that appropriate actions were taken We are currently looking for profile's of "Executive - Operations" for our Jaipur office. I’d like to tell you a little more about this position - entailed is the job description of the profile:

1. Support & provide customer service via chats/Calls

2. Handling customer queries.

3. Complete responsibility of managing and maintaining the Clients.

4. Meeting the expectations of the customers and other duties as assigned.

5. Build relationships with the given client accounts to get repeat business.

6. Should be able to answer servicing questions.

7. Provide prompt solutions for the queries and should execute them .

8. Be polite in calls and maintain the quality in every call they handle for the entire day.

+. Handling Operations part as wellon customers' requests.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.

Refer unresolved customer grievances or special requests to designated authority for further investigation.

Addition of new Clients and retention of existing clients.

Make reports on Excel, work on portals, Google sheets.

Take orders and make Invoice of finalized ones.

are looking for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our current and potential customers

How will you make an impact in this role?

Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests

Build meaningful relationship through consultative questioning to ensure added value for the customer

Enhance our customers’ experience by finding opportunities to offer products based on our Cardmembers’ needs

Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible

Meet and exceed quality goals, compliance regulations and productivity targets

Document necessary information

Re-prioritize to adapt to the ever-changing environment

Skills and Qualifications:

Undergraduate/Graduate/Postgraduate

Workplace Flexibility: INSERT Part or Full time. Shift flexibility requirements

Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.work from home,fresher,data entry,office assistant,freshers job vacancy,data entry work from home,accountant,part time,data entry operator,back office,bpo,call center fresher,work from home part time,call center work from home,call centre,software developer fresher,computer operator
• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.

Strong written and verbal communication.

Analytical mind & attention to detail.

Knowledge of Amex card product would be preferred.

Demonstrated consultative experience, ability to influence, resourceful.bpo - fresher - data entry - part time - call center fresher - work from home part time - back office - computer operator - freshers job,back office,12 pass

Job Type: Full-time

Pay: ₹+,2+4.66 - ₹15,000.00 per month

Schedule:
• Day shift
• Morning shift
• Night shift

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:
• Hindi (Preferred)

Work Location: In person
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SVG Express Services Pvt.Ltd
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C
Connecting the Dots


Support /Inbound International /BPO Contact Centre / Chandigarh & Mohali Location
Connecting the Dots • Chandigarh • via Foundit.in
₹2.5L–₹3.5L a year
Full–time
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Job description
If you are interested in moving To Technical Support Process or are already working in it but looking for job change , please get in touch and we will be very happy to assist you. Call Sourabh @ +77++24404Graduates or BE/ B-Tech with basic Technical Trouble Shooting Skills can apply for International ProcessKEY RESPONSIBILITIES AND ACCOUNTABILITIESProvide online/offline support for Global Customers.Resolve known customer issues through the use of a knowledgebase, direct use oftools, product user guides, and other reference materials.Be responsible to deliver a high quality, customer-driven, support service resolvingcustomer enquiries at the first point of call wherever possible.Assist customer in resolving any open requests for support, assistance, information onFinances & transactions, etc.Demonstrate ownership and willingness to resolve issues in a timely manner.Demonstrates confidence and willingness to resolve customer requests or queries.Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer supportengagement for voice.Deliver First Call Resolution by handling customer requests and resolving customer issuesas often as possible during the first contact.Ability to assess customer sentiment at all stages during the communication, to takethe lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)Completes all training and development activities in timely mannerUnderstanding of escalation handling procedures.Note :- We don't any kind of Fee or Registration Fee or any other charges for our servicesBest Regards,Sourabh BakshiConnecting The Dots++1 +77++24404