Support Officer

About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.
Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.
For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us!
About the Role
Anglicare is seeking a detail-oriented and service-driven Support Officer to provide vital administrative, scheduling and customer service support within our Retirement Villages. Reporting to the Support Team Lead, you will play a key role in ensuring the smooth delivery of care and services, while supporting our residents, their families, and internal retirement living teams.
This is a resident-facing role that requires strong communication skills, excellent organisation, and a heart for supporting older Australians in a respectful and compassionate way.
We are currently recruiting three Full-Time Support Officers to join our team. To ensure optimal service coverage for our residents, we are seeking candidates who are available to work the following shifts:
2 x Full-Time positions: 6:00am – 2:00pm
1 x Full-Time position: 10:00am – 6:00pm
Key Responsibilities
Administration and Information Management
Manage resident enquiries, onboarding, and documentation efficiently and accurately
Maintain up-to-date resident information using Anglicare’s CRM and associated systems
Deliver high-quality customer service, ensuring timely response and follow-through on queries
Scheduling Support
Coordinate and update service schedules in accordance with organisational procedures with accuracy
Ensure scheduling changes are communicated promptly to all relevant parties
Support service delivery by maintaining accurate rosters and records
Stakeholder and Communication Support
Liaise with residents, families, internal care teams and external providers
Triaging incoming requests and directing them to the appropriate department
Ensure all interactions reflect a professional and empathetic approach aligned with Anglicare’s values
Assist in drafting communications to the stakeholders on ad-hoc basis
Continuous Improvement and Compliance
Contribute to the ongoing improvement of systems and processes
Support the achievement of key performance indicators (KPIs), including timely scheduling and issue resolution
Maintain workplace safety and uphold WHS standards

What We’re Looking For
Strong customer service skills with a resident-centred focus
Proven administrative experience in a busy or care-focused environment
Experience in Retirement Living (Preferred)
Excellent written and verbal communication skills
Ability to manage competing priorities and work under pressure
High attention to detail and data integrity
Proficiency in CRM platforms, scheduling tools, and Microsoft Office
Ability to work collaboratively across teams and with external partners
Understanding of WHS and sensitivity to diverse cultural backgrounds

Preferred Qualifications and Experience
Minimum 2 years' experience in administration, scheduling or business support
Experience in aged care, community services or similar environments (preferred)
Familiarity with rostering and care coordination systems

Why Join Anglicare
A supportive, values-driven organisation with a strong community focus
Career development and training opportunities
Not-for-profit salary packaging benefits to increase your take-home pay
Access to our Employee Assistance Program for free and confidential counselling
Fitness Passport and employee rewards program

Anglicare – Jesus Christ honoured, lives enriched, and communities strengthened.
We encourage applications from Aboriginal and Torres Strait Islander peoples. Anglicare is committed to the safety and wellbeing of all people and has zero tolerance for abuse or neglect.
Apply today — applications will be reviewed as they are received.
Application Close Date: July 25, 2025