Support Specialist | Remote Work

upGrad is seeking a Support Specialist to join our team on a part-time basis, working remotely from Bangalore, Karnataka, IN. As an Associate Level Support Specialist, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our products and services.

Responsibilities:
1. Respond to customer inquiries and provide technical support via phone, email, and chat.
2. Troubleshoot and resolve customer issues in a timely and efficient manner.
3. Collaborate with cross-functional teams to escalate and resolve complex customer problems.
4. Document customer interactions and feedback to improve our products and services.
5. Assist in creating and updating support documentation and training materials.
6. Participate in training sessions and professional development opportunities to enhance your skills and knowledge.
7. Maintain a positive and energetic attitude while providing support to customers.
8. Represent upGrad in a professional manner and uphold our company values.

Requirements:
1. 4 years of experience in a customer support or technical support role.
2. Energetic and resourceful personality traits.
3. Strong presentation and communication skills.
4. Ability to work independently and as part of a team.
5. Proficiency in using customer support software and tools.
6. Bachelor's degree in a related field is preferred.

Benefits:
1. Training & professional development opportunities to enhance your skills.
2. Medical coverage for you and your family.
3. Joining bonus for new hires.
4. Collaborative working environment with colleagues from around the world, fostering a global village mentality.

Equal Opportunity Statement:
upGrad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, ****** orientation, disability, or religion.

Deadline to apply: 2024-0+-06

Join upGrad as a Support Specialist and be part of a dynamic team that is dedicated to providing exceptional support to our customers worldwide. Apply now and take your career to the next level!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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