System Administrator

You Are Good At
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Should be proactive, working to fix the problem while communicating updates.
• Strong analytical and problem-solving skills
• Ability to conduct and direct research into IT issues and products as required
• Ability to present ideas in a business-friendly and user-friendly language
• Self-learner on required technologies and changing technology
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Extensive experience working in a team-oriented, collaborative environment.

You Are Open To
• Travel
• New processes and tools
• Managing emergency changes
• Managing off-hour issues
• On-going learning and training to implement and support new tools, technologies, and projects
• 24X5 (Rotational shifts) and on call

You Will Be Responsible For
• Managing multiple application environments including Dev, QAT, UAT and production.
• Supporting the continuous integration and release process of an in-house, micro- service-based cloud environment
• Evaluate website performance by checking metrics such as load time and memory consumption.
• Assessing user feedback, effectiveness, and traffic patterns.
• Evaluating website security, hosting, network optimization, databases, and other infrastructure-related factors that affect a website's performance
• Implement PCI and Data Privacy recommended updates, upgrades, and patches in a timely manner.
• Evaluate or recommend server hardening and Website security hardening.
• Securing web system by developing system access, monitoring, Compliance Controls and SSL/TLS Certificates, and evaluation
• Establishing and testing disaster recovery policies and procedures
• Completing back-ups and maintaining documentation.
• Collaborate with development teams on upgrades and code deployments.
• Work with product teams to troubleshoot and resolve usability issues.
• Make technical recommendations in the area of performance improvements and availability such as redundant architecture and load balancing.
• SharePoint development using the document object model
• Set up or maintain monitoring tools on web servers or web sites, such as SolarWinds, NewRelic, Azure Insights
• Build automation tools for deployment and backup.
• Test backup or recovery plans regularly.
• Establish web system by planning and executing the selection, installation, configuration and testing of server hardware, software, and operating system management systems and defining system and operational policies and procedures.
• Update the software development environment with planned upgrades.
• Create runbooks for production upgrades.
• Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.
• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
• All requests should be documented via a ticketing management tool (Jira).
• Follow change management procedures.
• Create project documentation, knowledge base help and all application documentation within technology services workspace (Confluence page).
• Help ensures team performance meets or exceeds defined Service Level Agreements.

Knowledge and Skills
• Defect Tracking / Ticket Management Tool/ Work tracking – JIRA, Confluence
• Servers Provisioning Technologies – Microsoft Azure, Oracle Cloud
• Source Code Management Tools – Git, BittBucket, SVN
• CI/CD/ Release Tools – TeamCity, Kubernetes, Chef, Docker, Octopus Deploy or equivalent
• Monitoring Tools – SolarWinds, NewRelic, Azure Insights

Leadership Attributes
• COLLABORATION: Team up with others to meet business goals.
• COMMUNICATION: Actively listen and check for understanding
• INNOVATION: Think creatively and propose new ways to do things
• PRODUCTIVITY: Achieve results that move Rotary toward its goals
• STRATEGY: Understand how your role aligns with Rotary's goals Apply for this Position