System Engineer
- Category: IT Engineer & Developer Jobs
- Location: Ahmedabad, Gujarat
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 16K to 35K
- Published on: 2025/09/21
Do
• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails in timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports
Related jobs
-
Wordpress Developer and Shopify Developer
Company Description Join our team as a dedicated WordPress and Shopify Developer, working full-time to craft and manage exceptional WordPress sites and Shopify e-commerce stores. You'll play a key role in a dynamic team, collaborating with our design...
-
AB1+0 | IT Engineer
Meeting with the IT manager to discuss system needs. - Designing and installing computer hardware configurations. - Installing software and networking systems. - Troubleshooting network and software issues. - Installing high-level software security s...
-
DevOps Engineer
Domain expertise in the area of DevOps and Continuous Integration/Continuous Deployment (CI/CD) • Foundational understanding of computer science including data structures, algorithms, and software design • Excellent communication and collaboration sk...