System Recovery Professional

Job Overview

We're seeking a skilled Backup Engineer to join our team. As a member of our 24/7 IT backup operations team, you'll be responsible for ensuring the smooth operation of our backup processes.

You'll be working with complex backup solutions, including Virtual libraries, Disk to Disk Backup systems, physical Tape Libraries, OS, Backup Software, Switch, SAN or Library components.

You'll be expected to analyze daily backup failures, identify root cause and resolve issues systematically to bring Backup success rate close to 100%.

In addition to your technical skills, you'll possess excellent communication and problem-solving skills, with the ability to work collaboratively with other teams and individuals within the organization.

Key Responsibilities :
• Maintaining complex Backup Solutions which may involve Virtual libraries, Disk to Disk Backup systems, physical Tape Libraries, OS, Backup Software, Switch, SAN or Library components.
• Supporting and troubleshooting backup, recovery and archiving in a large, complex and widely distributed environment.
• Analyzing daily backup failures, identifying root cause and resolving issues systematically to bring Backup success rate close to 100%.
• Providing status and progress reports for backup environment related activities and tasks on regular/periodic basis.
• Planning and implementing best practices for backup solutions.
• Proactive measures to ensure adequate storage capacity is available.
• Creating and updating documentation for backup procedures, solutions, licensing and applicable project artifacts.
• Performing configuration changes as per design and build.
• Capability to upgrade backup software across different versions and regular patching in backup

Requirements :
• Professional degree or equivalent experience and 5+ years related IT experience.
• Hands on experience, at least 5+ years, in Operations and Support on Backup applications: Commvault.
• Aptitude towards problem solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis.
• General knowledge of networking concepts and iSCSI protocol.
• Familiarity with different types of Zerto, Veeam, Data Protector.
• Backup failures, resolving them in collaboration with Commvault support.
• Understanding of engaging OEM support and escalation on Zerto, Veeam, Data Protector, Commvault issues.
• At least 05 years of Enterprise Backup Commvault troubleshooting or Administration experience.
• Network fundamental.
• Concepts of Enterprise Backup solution: Job scheduling, automation, reporting, Backup Performance, Basic Backup failure troubleshooting.
• Understanding of Tape rotation and Tape management on Physical Tap Libraries in Backup environment.
• D2d and/or Physical Library Backup Products StoreOnce, MSL Tape Libraries or equivalent.
• At least one Operating system.
• Knowledge of Remote Support and Remote monitoring processes and concepts.
• Tools Knowledge on Service Now.
• ITIL : Ideal candidate will be trained & certified in Commvault or any Enterprise Backup Skills :
• S/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
• S/he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills.
• Candidate should have excellent technical communication skills both verbal and Skills :
• Self-Starter Takes independent action to identify and solve problems.
• Seeks out relevant information needed to make decisions.
• Gets involved with new initiatives.
• Exceptional Customer service skills, mindset & attitude.
• Be professional in all modes of interaction with our internal & external customers.
• Success/Achievement Orientation Delivers quality results consistently.
• Targets, achieves (or exceeds) measurable results.
• Set's challenging goals, focus on critical priorities, and is accountable.
• Problem Solving Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue.
• Practical, realistic, and resourceful.
• Innovative Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively.
• The candidate must collaborate with other teams and individuals within the organization.
• Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
• Actively listen and confirm problem details showing empathy for urgent situations.
• Utilize effective negotiation skills which will lead to satisfactory issue :