Systems Engineer I | VEEAM Backup Administrator

Company Description

Tesco Bengaluru: We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.

Job Description

Job Responsibilities:
• Responsible for providing remote support in resolving customer issues when problems have been identified and the first line support has failed to identify or fix these issues
• Responsible for monitoring and maintaining an organization's backup and storage systems. Responsible to support physical infrastructure; system diagnostics and solving hardware or software faults etc.
• Represent the team in multiple cross-functional forums on technical discussions
• Works on Incidents which requires “hands-on” technical understanding of the Storage device architectures; various products and issues towards solution
• Ensures adherence to SLAs by resolving tickets. Prepares summary reports for tickets and system health
• Identifies prospects to make improvements in the managed areas and related landscape. Implements technical initiatives and process improvements
• Operates with the Project Managers to deliver business projects. Contributes technically to arrive at new solutions; Setup new Storage devices; implements new technologies etc.
• Contributes to “risks and issues” log and formulates SIPs. Implements SIPs to mitigate the risks & issues
• Collaborates with team members to influence and ensure that support is operating efficiently.
• Coordinates & works with vendor to provide break-fix. Analyses the incident to arrive at RCA and prevent recurrence
• Creates documentation for Infrastructure Changes; Process maps; System diagrams; RCA etc.
• Performs enterprise-wide capacity planning and maintenance planning in the area of support
• Capable of accepting additional responsibilities in the line of duty & ready to travel when required

Qualifications
• Minimum of 8+ years of experience as backup admin and experience in handling L3 tickets
• Experience in all aspects of VEEAM; Spectrum and Networker Backup Tools including Installation/Configuration/Administration/troubleshooting and best practices
• Experience on VEEAM (VEEAM One; Backup Enterprise Manager)
• Experience on Spectrum
• Experience on Networker
• Experience on VEEAM/Spectrum/ Networker Performance and Tuning
• Strong troubleshooting skills on client backup failures; tape alerts; media management; device & client configurations
• Knowledge of TCP/IP Networking and SAN.
• Familiarity with enterprise monitoring systems & ticketing systems
• Strong verbal and written communication skills; and multi-tasking skills
• Familiarity with EMC Data Domain is required.
• Exposure to other Unix-based OSes
• Exposure to Win2008; Win2012; Linux OS
• Exposure to basic scripting on automating daily tasks

Additional Information

Important Notice:

On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.

Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.

In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at recruitment_compliance_india@tesco.com