TAG24 Specialist (Remote

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Skills

Management

Customer service

Business development

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Job details
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Job type

Full-time
 
Benefits
Pulled from the full job description
Company pension
Employee assistance programme
Employee discount
Private dental insurance
Private medical insurance
 
Full job description
Job type: TAG24 Specialist

Location: London, UK

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

TAG24 Specialist Overview:
We are looking for a full-time (40 hours per week) fully remote, TAG24 Specialist who can support our growing TAG24 Department. As the TAG24 Specialist, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:
Effectively service TAG24 travel requests, ensuring all air, hotel, rail and/or other ancillary service reservations fully meet the client’s expectations
Handle pre-booked travel changes and make new bookings as requested, including complex itineraries and processing reissues where required
Negotiate best rates from suppliers to maximise savings, reduce client expenditure and increase company profitability
Respond to any urgent client queries with accurate and streamlined information to ensure consistency with each client’s dedicated agent
Update files and records in TAG software tools promptly and with accuracy and provide comprehensive end-of-shift handovers to enable full continuity of service for all agents
Action Quality Control (QC) procedures and tasks are followed and all PNRs in Galileo are correct and fully completed
Process departmental administrative tasks and facilitate accounting queries when necessary
Assist with investigating and resolving such matters, adhering to the highest standards of customer service
Support TAG’s Preferred Supplier Programme. Log and report any supplier favours or gifts to departmental management
Attend agreed and relevant training sessions, familiarisations, supplier presentations and event,s etc. to maintain comprehensive industry and product knowledge
Share any potential cross-divisional business development leads and referrals for any TAG operational division across all territories
Qualifications:
Education to degree Level in Travel & Tourism or related subject
In lieu of education, equivalent combination of education and directly related experience
Comprehensive travel management experience preferably in an emergency/out-of-hours environment and/or a variety of sectors)
Proficient knowledge and extensive use of GDS’s
Experience TAG Perks:
Competitive salary DOE
Private Medical and Dental Insurance
Wellness/EAP programme
Employee discounts
Enhanced employer pension contributions
Service-based holiday entitlement
We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to UK-Recruitment@tag-group.com.