Talent Compliance- Escalations and Policy Manager

Full job description
Location: Toronto, ON
Time type: Full time
Job level: Manager
Job type: Regular
Category: Talent
ID: JR114418
About us
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Reporting to the leader of our global talent policy and compliance team, this role provides advisory support and oversight of compliance risks across the employee lifecycle. Key responsibilities include managing escalations, guiding decision-making, and ensuring accurate documentation. The role is accountable for the consistent and compliant handling of all escalation types, in alignment with regulatory requirements and RSM’s operational standards.
Job Responsibilities:

Develop a deep understanding of the department, business units, and overall firm strategy to align compliance initiatives with organizational goals
Partner with key stakeholders to ensure consistent application of compliance policies and proactively identify legal and regulatory risks
Support the implementation of strategies to mitigate compliance risks associated with RSM processes and procedures
Stay current on industry trends, employment laws, and HR best practices to inform policy development and risk mitigation strategies
Manage escalations related to background checks, I-9 employment verifications, and other pre-hire and onboarding activities, ensuring accuracy and regulatory compliance
Provide subject matter expertise on leave of absence administration, ensuring adherence to FMLA, ADA, state and local regulations, and firm policies
Oversee offboarding processes to ensure compliance with internal protocols and external legal requirements
Address and resolve compliance-related escalations in a timely and effective manner
Build consensus and secure buy-in from internal stakeholders on proposed compliance recommendations and process improvements
Collaborate cross-functionally with teams across all offices, including Talent, to ensure consistent application of compliance standards
Lead the Talent compliance component of RFP responses, ensuring timely, accurate, and compliant submissions
Design and deliver training and guidance to Talent Operations and other Talent team members on compliance policies and procedures
Perform other duties as assigned to support the Talent function and the business
Minimum Requirements

5+ years of experience in HR compliance, policy administration, or talent operations
Extensive knowledge of global, federal, state, and local employment laws, regulatory framework, and compliance requirements, with proven experience applying them effectively in a corporate environment
Demonstrated experience managing escalations processes with a focus on compliance and risk mitigation
Proven ability to collaborate cross-functionally and influence stakeholders across multiple business units
Sound judgment and accountability in decision-making and follow-through
Solution-oriented mindset with outstanding organizational and problem-solving abilities
Excellent written and verbal communication skills, with the ability to translate complex compliance requirements into practical guidance
Strong organizational and project management skills with the ability to manage competing priorities and meet deadlines
Experience handling sensitive and confidential information
Preferred Requirements

Bachelor’s degree in Human Resources, Business Administration, Legal Studies, or a related field
Prior experience in a regulated or professional services environment is highly beneficial
Familiarity with RFP processes and compliance related contributions
Experience developing and delivering training on compliance policies and procedures
Reputation for providing superior customer service and building a culture around customer service
Proven ability to collaborate effectively with internal peers and external business partners
Proficiency in Microsoft Office Suite and strong overall computer literacy
Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; *** (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); ****** orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $99,500 - $149,500
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.