Team Lead | Digital Banking

Team Lead - Digital Banking

Responsibilities :
• Develop and implement regional strategies to drive digital adoption in alignment with national goals.
• Set performance targets for the region and ensure alignment with the bank's digital business objectives.
• Lead, mentor, and support regional Team Leaders and Digital Banking Champions.

Program Implementation :
• Oversee the execution of digital adoption programs and campaigns within the region.
• Ensure effective resource deployment to maximize customer onboarding and digital product usage.
• Monitor and assess program performance, making necessary adjustments for improvement.

Team Management :
• Manage a regional team, including Team Leaders and Digital Banking Champions.
• Foster a collaborative and high-performance culture within the team.
• Provide ongoing training, support, and development opportunities to enhance team skills and capabilities.

Stakeholder Collaboration :
• Work closely with internal and external stakeholders to ensure successful implementation of digital adoption strategies.
• Maintain strong relationships with local bank branches, regional offices, and the national headquarters of Indian Bank
• Represent the region in meetings and conferences, providing updates and insights on regional performance.

Performance Tracking :
• Track and report on key performance indicators (KPIs) related to digital adoption in the region.
• Analyze data to identify trends, areas for improvement, and success stories.
• Ensure compliance with regulatory requirements and internal policies.

Customer Focus :
• Advocate for a customer centric approach in all regional digital adoption activities.
• Address customer feedback and issues promptly to enhance service quality.
• Implement innovative solutions to improve the customer experience with digital products.

Innovation and Improvement :
• Identify and implement new technologies and processes to enhance digital adoption in the region.
• Stay updated on industry trends and best practices to keep the region competitive.
• Drive continuous improvement initiatives to optimize efficiency and effectiveness.

Financial Oversight :
• Assist in preparing and managing the regional budget for Digital Banking Adoption Services.
• Monitor expenditures to ensure alignment with financial goals and constraints.
• Identify cost saving opportunities without compromising service quality.