Team Leader | Customer Service
- Category: Work from home Jobs
- Location: Sydney, New South Wales
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 20K to 32K
- Published on: 2025/09/21
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
We are currently recruiting a Customer Service Team Leader to join our close knit team providing leadership, management and development of our customer service phones team.
We are open to anyone with leadership experience from any customer facing role (Retail, Hospitality, Customer Service). This role can be based in Brisbane, Melbourne, Sydney or NZ with great work from home flexibility.
Who we want:
Team players – Build strong relationships, exhibit excellent communication skills, and motivate others to achieve great outcomes.
Detail-oriented – Your keen attention to detail will be crucial in this role.
Fast-paced environment – Embrace the need for continuous energy and drive.
Problem-solving – Be the go-to person for finding solutions when challenges arise.
Make healthcare better! – Each day presents an opportunity to develop expertise in the medical device industry and contribute to improving patient care.
Key Responsibilities:
Provide leadership, management and development specifically to the phones customer service team and function
Ensure the phones customer service team meets or exceeds the service demands of internal and external customers. This includes maintaining regular contact with customers to ensure clear knowledge of requirements
Provide service excellence within a framework of expense management guidelines
Initiate, lead and drive initiatives and process improvements within Customer Service and the wider Operations division
Collaborate with other Stryker divisions to improve or re-engineer cross-divisional processes
Implement productivity and efficiency improvements which minimise the requirement for the incumbent to perform daily customer service tasks
Skills & requirements:
Passion for leading and developing others with experience in a leadership role
Highly developed customer service skills and ability to problem solve
Strong communication skills and ability to partner with a diverse range of internal and external customers
Ability to work in a high technology environment (particularly JDE, Salesforce and Microsoft Office Suite)We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
We are currently recruiting a Customer Service Team Leader to join our close knit team providing leadership, management and development of our customer service phones team.
We are open to anyone with leadership experience from any customer facing role (Retail, Hospitality, Customer Service). This role can be based in Brisbane, Melbourne, Sydney or NZ with great work from home flexibility.
Who we want:
Team players – Build strong relationships, exhibit excellent communication skills, and motivate others to achieve great outcomes.
Detail-oriented – Your keen attention to detail will be crucial in this role.
Fast-paced environment – Embrace the need for continuous energy and drive.
Problem-solving – Be the go-to person for finding solutions when challenges arise.
Make healthcare better! – Each day presents an opportunity to develop expertise in the medical device industry and contribute to improving patient care.
Key Responsibilities:
Provide leadership, management and development specifically to the phones customer service team and function
Ensure the phones customer service team meets or exceeds the service demands of internal and external customers. This includes maintaining regular contact with customers to ensure clear knowledge of requirements
Provide service excellence within a framework of expense management guidelines
Initiate, lead and drive initiatives and process improvements within Customer Service and the wider Operations division
Collaborate with other Stryker divisions to improve or re-engineer cross-divisional processes
Implement productivity and efficiency improvements which minimise the requirement for the incumbent to perform daily customer service tasks
Skills & requirements:
Passion for leading and developing others with experience in a leadership role
Highly developed customer service skills and ability to problem solve
Strong communication skills and ability to partner with a diverse range of internal and external customers
Ability to work in a high technology environment (particularly JDE, Salesforce and Microsoft Office Suite)
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