Team Manager - Relationship Management

Full job description
5 weeks annual leave + other amazing benefits
Genuine Career Development opportunities
Sydney-based role (WFH Monday and Fridays)
About Us

At Sportsbet, we’re all about bringing excitement to life for our 2 million customers. As part of the global Flutter Group, we’re a tight-knit team of 1,300 in Melbourne, Sydney, and Darwin, passionate about challenging the status quo. We’re proud to be recognized as one of LinkedIn’s Top 25 Companies and one of the Top 10 Workplaces for Women.

We’re an inclusive employer who celebrates diversity and is committed to helping you thrive. Whether you’re looking for flexibility, career growth, or a supportive environment, we’re here to help you succeed.

Committed To Responsible Gambling

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.

We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

About the Role

Lead, mentor and develop a team of 8 Relationship Managers, ensuring they have the support and resources needed to succeed.
Support the Head of Relationship Management with innovative approaches to relationship building, customer experience and service, that disrupts the traditional category approach.
Maintaining effective processes, systems and structures to drive operational effectiveness.
Lead team on continuous improvement of process across all aspects of relationship management.
Act as a point of escalation and contact for escalated customer issues and feedback.
Supporting Relationship Managers in customer management and event support.
Collaborate and work effectively with teams such as Value, Customer Engagement, Risk & Trading, Customer Operations, and Sustainability & Product to drive brilliant customer experiences.
About You

Strong leadership and team management skills, successfully leading and developing a team of Account Managers.
Proven background in sales / account management / customer service.
Strategic thinker with a client-focused approach.
Ability to gain insight into external and internal customer needs and motivations to identify opportunities that benefit the customer.
Self-driven to proactively drive high standards and results.
Analytical skills to interpret data and market trends.
Strong stakeholder management background with proven experience working in cross functional teams.
Proven track record of meeting or exceeding team targets and KPIs.


Why You’ll Love Working Here

Along with a competitive salary and generous performance-based bonus, here’s some of our other benefits:

25 days annual leave (plus flexible working options)
$1050 work-from-home allowance
Access to outstanding career development programs, including expert-led internal training and external learning opportunities
Onsite concierge services, free meals, social events and access to the Sportsbet Salon
Generous parental leave and return-to-work benefits
Hack Days: Participate in our hack days, where creativity and collaboration lead to exciting new ideas and projects.


What’s the Green Tick Feeling?

Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet.

We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.

We review applications quickly, so apply soon! Check out our Life@Sportsbet Instagram, LinkedIn, and careers website for more about our inclusive culture.

Ready for your Green Tick Feeling? Apply now.