Team Manager - Service Operations

Description

The opportunity:

Lead a diverse group of service operation teams such as service project management, Order Management, Operational SCM and material management. Drive standardization, best practice sharing and knowledge development for the team members to support all LPG stakeholders.

How you’ll make an impact
• Leading the multiple business project management teams such as service project management, Order Management, Operational SCM and material Management.
• Collaborate closely with the respective LPG counterparts, define and align on goals for each individual – lead the Performance development discussions.
• Coach the team members and support their development to achieve business and career goals.
• Regular connect with LPG counterparts and responsible for maintaining the Key KPI’s for INOPC like Utilization, NPS etc.
• Proactively plan and hire the resources as required by LPG and also lead the efforts for onboarding and training till new resource is operational
• Key focus on behavioral competence of the team members and developing the team members.
• Leverage best practice learnings from other teams and support in deploying the learnings in other teams after alignment with LPG
• Responsible for financials, related to services provided to various LPG’s. (Offer submission, PO followup, invoice submission and payment collections)
• Active Participation in continuous improvement activities and QMS. Aligning with LPG and managing the billing for the resources in the team on time and accurately.
• Managing and supporting in all administrative needs for the team members (Leaves, IS, Office, HR infrastructure etc..)
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background
• Bachelor’s degree in electrical engineer and minimum experience of 15 years.
• Must have prior experience as project Manager in execution of GIS, Other HV products or Substation projects.
• Prior experience in working as Team Lead or Team manager and directly managing external stakeholders is expected
• Should possess strong leadership skills and ability to align / agree and challenge decisions with stakeholders in the interest of the business and collaboration.
• Excellent communications skills and strong Ability to drive discussions to enable best collaboration with LPG.
• Proficiency in both spoken & written English language is required .

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