Team Member

Job Description:

Overview (Bank overview, GBS India overview, Function Overview)*

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview*

The Service Request process involves Performing backend maintenance related to retail banking process such as sending credit reference letters, address change, drafting documents for title maintenance, enrolling customers for Keep the Change, closing accounts, raising requests for stop pay, clearing delinquency on credit cards, fee reversals, overdraft protection, date of birth maintenance, reinstating promotional offers, cash/purchase bucket adjustments, raise requests for pin/plate/checks/welcome package.

Job Description*

The Associate is involved performing backend maintenance related to, retail banking process, such as Linking the account, sending credit reference letters, address change, drafting documents for title maintenance, enrolling customers for Keep the Change, closing accounts, raising requests for stop pay, clearing delinquency on credit cards, monetary adjustments for extra credits, fee reversals, overdraft protection, date of birth maintenance, photocopy items, reinstating promotional offers, cash/purchase bucket adjustments, raise requests for pin/plate/checks/welcome package.

Responsibilities*
• Reviewing various customers request
• Decision making as per process SOP’s
• Closure of requests within stipulated timelines

Requirements*

Education: Any Graduate
• Certifications If Any
• Experience Range* 0-2 years relevant experience
• Foundational skills*
• Good Analytics skills
• Excellent eye for detail
• Quick Learner
• Good decision making skills
• Work Timings*
• 06:30am to 03:30pm with Sat & Sun as fixed week offs

Job Location: Gandhinagar