Team Member

Team Member
Job Description

Role - Team Member
12 months Max-Term Contract until July 2025
Location: Paramatta

How will I help?

As a team member in Payments and Service and Operations team (PSO), you will be responsible for assisting our internal and external customers across in fulfilling their requests.

You will be responsible for the management of balancing PPS accounts, monitoring PPS stop/fraud/mismatch /trading bank reports and actioning accordingly. The role is also responsible for monitoring the PPS return mail in office and onforward to originating client and processing manual entries to fund PPS accounts.

This role operates Monday to Friday between +am to 6pm. The role is currently working hybrid with minimum 2 days in office 3 days' work from home, however this is dependent on business and operational needs.

What's in it for me?

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?
Exceptional customer service skills- experience across banking/ Financial Services is ideal
The ability to stay calm in complex situations.
Excellent communication skills - both written and verbal to provide a high standard of phone etiquette and build strong stakeholder relationships.
Able to take initiate and thrive in challenges.
Flexible as overtime will be occasionally required.

What's it like to work there?

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or button.

At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, ****** orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au
Job ID 300002068+71113