Team Member Customer Service Personal Loans Customer Service
- Category: Bank Jobs
- Location: Surat, Gujarat
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 23K to 24K
- Published on: 2025/09/21
• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
• Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
• Digital Adoption for all Retail Asset Clients
• Achieve Cross sell Targets set as per KRA's
• Quality of Service Request and Resolution as given to customers.
Job requirements:
• Some experience in Customer Service would be an added advantage
• Believes in team work
• Taking ownership of customer issues and taking them to end to end resolution
• Apply best practices and focus on areas of improvement
• Focused towards achievement of own KRAs
• Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
• Proficiency in WORD and EXCEL/PPT preferred
Eligibility:
• Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
• Applications can be made for roles in same level or one level above
Related jobs
-
Sales Manager
About Liability Sales: The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate depo...
-
Associate Relationship Manager|Liabilities|CA
Role/ Job Title: ARM-Liabilities - CA Place of Work: Rural Banking Branches - Gujarat(rural branches) Business: Rural Banking Function/ Department: Rural Banking Job Purpose: 'The role entails deepening relationships with Rural Banking accounts and e...
-
Branch|Relationship Manager | Priority Banking
About Branch Banking: With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank's strategy. Branches play a major role in depo...